Customer Relationship Manager (RCG)

Job Title: Customer Relationship Manager – Retail/Consumer Goods (d/f/m)

Location: Germany (Frankfurt)

Key Responsibilities

• Market Leadership
  • Executes account’s strategy for long-term profitable growth and positions Cognizant as a thought partner and business leader within the client.
  • Developed experience working in one or more of the following industries: Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Energy & Utilities industry.
  • Deeply understands the client’s Business and Digital strategies especially where applicable to their portfolio.
  • Builds an Account Plan to be reviewed and incorporated into the broader market plan for above industry.
  • Executes and manages the account plan through establishing key relationships with business, IT and procurement leads within their portfolio.
  • Identifies new clients, also qualifies add-on opportunities to existing engagements.
• Relationship Management
  • Cultivates long‑term client relationships and aims to broaden Cognizant’s relationship footprint with key clients within the account.
  • Invests time in creating client advocates for Cognizant by going above and beyond in relationship development.
  • Participates in reviews and provides educated and relevant perspectives on key client relationships.
• Business Development
  • Creates opportunities and involves the right teams to position Cognizant credentials, assets and value to the client and qualifies, prioritises and assigns opportunities to deliver the highest percentage of wins.
  • Responds to and delivers on client requests in an effective and timely manner.
  • Identifies opportunities, makes proactive proposals to the client in line with the account strategy.
  • Drives responses to RFPs, taking end‑to‑end ownership ensuring the response is compliant with the client and Cognizant’s processes.
  • Engages the relevant teams for solutions and works collaboratively with all of account’s internal and external partners to deliver success.
• Account Operations
  • Delivers against the account strategy and goals at the account level; leads and manages the portfolio to ensure attainment of Client’s and Cognizant’s objectives.
  • Forecasts and meets or exceeds quarterly and annual revenue & margin targets.
  • Enhances profitability and actively drives portfolio’s overall financial performance.

Required Experience

• Client and industry knowledge
  • Proficiency in one of the following industries: Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Travel & Hospitality industry.
  • Solid Business development experience – both Hunting and Farming, however the requirement is mainly for Hunting.
• Excellent communication skills
  • Reliable and dependable with clear, concise spoken and written communication skills.
  • Ability to work in a global team.
• Results driven
  • Ambitious and hungry to demonstrate and prove leadership credentials.
  • Self‑starter and adaptable – can work independently or within a team structure.
• Building relationships and strengthening partnerships by focusing on exceptional client experience
  • Natural ability to build customer rapport and create client advocates for Cognizant.
  • Customer oriented with ability to keep on top of all progress and potential risks across the portfolio and client landscape.
  • Ability to balance risk and growth to deliver innovative engagements for clients.

Preferred Experience

• Concepts of financial, marketing and business strategy
  • Good understanding of P&L Management including revenue and margin forecasting and deal commercials.
• Business acumen
  • Working knowledge across Business Consulting, Application, Infrastructure and BPO services, and the opportunity for Digital Business.
  • Deep knowledge in at least one Products and Resources domain area.
  • Excellent bid management skills.
  • Exposure to and understanding of multiple delivery and commercial constructs.