Customer Service Account Manager (B2B)

Founded in 2005, Axxès is an international brand providing electronic toll collection services for heavy goods vehicles and optimising efficiency. With a spirit of innovation and constant evolution, Axxès designs and markets intelligent electronic toll collection solutions to facilitate mobility in Europe and the day-to-day transport management of its customers.

Working at Axxès means evolving in an environment at the heart of new technologies with an international and multicultural dimension. As a people-oriented company imbued with friendliness and dynamism, we are looking for agile and proactive employees who are keen to integrate into the dynamics and culture of our company.

Permanent employment contract , we are looking for a Key Account Manager / Customer Service Account Manager based in Nuremberg to support the development of Axxès in Germany .

The role will be responsible for supporting our Sales team in Germany throughout the entire partner and client management process. This person will also act as the primary point of contact for our partners and customers .

RESPONSIBILITIES

Partner and Customer Support

• Manage the daily requests from partners and customers related to the after-sales support of our services
• Develop and maintain strong relationships with partners and customers , understand their needs and provide tailored solutions
• Contribute to monitoring industry trends, products and competitors
• Coordinate with the logistics team to ensure the timely delivery of our products and services
• Participate in monitoring sales volumes with partners

Onboarding of New Partners and Customers

• Guide new partners and customers throughout the integration process , ensuring they can effectively use our products and services
• Work closely with the Sales and Marketing teams to ensure a smooth transition between the sales phase and the deployment of products and services
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• Ensure the training of partners and customers

PROFILE WE ARE LOOKING FOR

• A candidate with initial experience in customer service (experience in an international environment would be a strong advantage), ideally in the mobility or transport sector
• Someone capable of managing strategic key accounts
• A professional who has demonstrated strong communication, teamwork and problem-solving skills
• Fluent German and professional English are required . French would be a significant asset.

WE OFFER

• A challenging and varied role in a dynamic corporate environment
• The opportunity to contribute your ideas and actively participate in the further development of the department
• A motivated team that will support you during your onboarding
• Fair remuneration, performance-related bonuses and further training opportunities
• Work-life balance through flexible working hours