Customer Service Engineer (Dresden/ESMC)

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description / Preferred Qualifications

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. We are currently seeking Customer Service Engineers and Service Manager to join our service team supporting ESMC operations in Dresden!

This is a unique opportunity to work in a global environment, support semiconductor manufacturing, and build a long-term international career.

Job Description

Job Responsibilities

1. Troubleshooting & Diagnostics — Evaluate, analyze, and resolve technical issues on complex semiconductor equipment through hands-on diagnostics and problem-solving.
2. System Maintenance & Repair — Perform preventive maintenance, repairs, and part replacements to ensure equipment reliability and minimize downtime.
3. Technical Expertise — Understand the interaction between mechanical, electrical, and software systems to support system performance and stability.
4. Technical Problem Solving — Resolve equipment issues using trained expertise and innovation—applying professional KLA tool knowledge and procedures to ensure accurate and effective solutions.
5. Cross-Functional Collaboration — Work closely with regional and global teams including Applications Engineers, Installation Engineers, and Technical Support Engineers to resolve issues and enhance system performance.
6. Customer Support — Provide timely, professional support to customers, helping them maintain stable operations and build long-term working relationships.
7. Reporting & Documentation — Prepare clear and concise service reports, document equipment status, and share insights to support team learning and continuous improvement.
8. Data Analysis — Analyze system logs and performance data to identify root causes and recommend improvements.
9. Training & Knowledge Sharing — Participate in internal and customer training programs to stay current with product updates and industry trends.
10. Onsite Support & Travel — Travel to customer sites for installations, upgrades, training, or urgent support needs.
11. RMA Process Management — Manage Return Material Authorization (RMA) processes to ensure timely and accurate handling of returns, exchanges, and repairs.
12. Safety & Compliance — Follow all safety protocols and ensure compliance with company and customer standards during service activities.

Minimum Qualifications

• Experience — Open to fresh graduates or candidates with hands-on experience in semiconductor equipment maintenance and escalation, field service, and technical troubleshooting in fab operations
• English Communication Skills — Ability to communicate clearly and effectively in English for technical discussions and collaboration with global teams
• Global & Fast-Paced Work Environment — Comfortable working in a global, fast-moving team environment, with strong adaptability and collaboration skills
• Customer Support Environment — Familiarity with semiconductor foundry customer service operations is a plus, including equipment issue resolution processes and cross-functional collaboration

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.