Customer Service (German/English Speaking) (m/f/d)

Job Responsibilities

• Receiving, processing, and monitoring customer orders in the ERP system considering all relevant requirements in the order fulfillment process.
• Creating invoices and credit notes in the ERP system.
• Planning and coordinating logistics and transport in consultation with freight.
• Preparing individual offers in close coordination with the field sales team.
• Handling complaints.
• Preparing customs and export documents (EU / third countries).
• Responding to customer inquiries and complaints appropriately.
• Order‑related correspondence with our international customers.

Job Requirements

• Successfully completed commercial training as a wholesale and foreign trade merchant or in the field of export & logistics.
• Ideally, several years of professional experience in a sales environment, supporting internal (field sales) and external positions (customers and suppliers).
• Proficient in MS Office applications.
• Experience with ERP systems.
• Business level of written and speaking ability in German and English; Japanese is an advantage.
• Team player with strong communication skills.
• Independent working style characterized by accuracy and customer orientation.