Customer Service Specialist- German

Customer Service Specialist German Speaker (Remote)

Application Deadline: 15 March2026

About TalentWorldGroup

At TalentWorldGroup, we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future. We offer flexible, long-term opportunities for professionals who are passionate about service and innovation.

Position Overview

We are looking for experienced, technically proficient, and organized professionals to join our remote call center operations. Native-level German and fluent English are required.

This role supports a high-quality, home-based project in the online travel industry, delivering first-level customer service via inbound and outbound channels. The position involves multitasking , including managing several simultaneous cases and phone calls, with a focus on handling modifications, cancellations, deposit claims , and escalating complaints .

Key Responsibilities

• Handle inbound and outbound customer service calls and case management
• Serve as the first point of contact for homeowners using a booking platform
• Provide timely, high-quality assistance to customers, especially during escalations
• Log, classify, and follow up on all customer interactions
• Maintain accurate records of call history and resolutions
• Analyze call data and share customer feedback
• Stay up to date with process and platform changes
• Collaborate with internal and external teams through clear, documented communication

Requirements

Native-level German and fluent English

Ability to multitask between live calls and case handling

Solid computer literacy and experience working online

Experience handling both inbound and outbound interactions

Clear, empathetic, and professional communication under pressure

Nice to Have

Experience with Zendesk or similar ticketing platforms

Familiarity with Slack or online team collaboration tools

Background in the online travel industry

Technical support background (electronics, machinery, or industrial sectors)

Proficiency in Salesforce and standard office tools

Technical Requirements

Internet : Stable wired broadband connection

RAM: 8GB+

Wired USB headset

Operating System :

Windows 11 or later

Monday to Friday : 9:00 AM 6:00 PM

• Shifts are either 9am-1pm or 2pm-6pm

Two days off per week

What We Offer

100% Remote Work

Flexible, project-based assignments

Long-term collaboration opportunities

Career development and learning paths

Gamification program (performance-based bonuses and paid holiday hours)

Freelance cooperation agreement

Join Us

If you are customer-focused, tech-savvy, and thrive in a fast-paced, remote environment, wed love to hear from you. Apply by March 15 to be considered for our first training group this year (more training groups to come)