Customer Service Specialist – Germany (Polish Market)

When it comes to diagnosing cancer, there’s no time to wait!

At Sakura, we’re driven by our desire to advance cancer diagnosis through fully automated anatomic pathology and by providing our partners & patients with best‑class innovations, quality and customer care.

What we do

We empower pathology professionals all over the world by providing integrated solutions to deliver accurate and fast diagnoses of cancer and to optimise treatment success for each life we touch.

The opportunity

As Customer Service Specialist, you will be responsible for supporting customers in the Polish market while being part of the German team based in Umkirch. You will manage all customer interactions, order‑to‑cash administration, and provide internal support to colleagues in service, logistics and sales. This role is perfect for someone who enjoys working with multiple teams, can manage diverse tasks in a structured way, and communicates confidently across cultures and languages.

Key Responsibilities

• First point of contact for Polish customers: answer inquiries, process orders, and manage service‑related questions.
• Handle all administrative tasks in the “order‑to‑cash” workflow: from order processing and invoicing to service contracts and collections.
• Communicate clearly about backorders, product updates, pricing changes and delivery timelines.
• Provide organisational and administrative support to local colleagues in areas such as car management, IT assets, marketing materials, and supplier coordination.
• Process service calls, plan interventions, order spare parts, and monitor inventory.
• Maintain and update internal procedures and documentation.
• Collaborate closely with the Central Office and internal European teams.
• Support the organisation of customer meetings, internal workshops, and events.
• Actively participate in projects and serve as liaison for relevant functions.

Requirements

• Vocational education level in Marketing, Sales, or a similar discipline, or equivalent German qualification.
• Fluency in both Polish and German (written and spoken).
• Minimum of 5 years of relevant customer service experience, ideally in an international setting.
• Solid experience with order‑to‑cash workflows, including invoicing and collection processes.
• Customer‑focused and confident in communication — both verbal and written.
• Strong multitasking and prioritisation skills.
• Proficient with Microsoft Office and ERP systems (experience with Oracle Cloud is a plus).
• Detail‑oriented, accurate, and able to work independently.
• A collaborative team player with a hands‑on, “can‑do” mindset.
• Availability to start soon, enabling a smooth onboarding process.

We offer

• Competitive salary package including a performance‑based bonus that rewards your impact and results.
• Mobile phone and laptop so you can work efficiently and stay connected whether at the office, home or on the go.
• Pension scheme for your financial well‑being.
• 30 days of annual leave.
• Accident insurance for extra security.

To learn more about Sakura, please visit our career page & follow us on LinkedIn.

• LinkedIn acquisition in response to our job postings is not appreciated. This means that we think we can find a suitable colleague on our own.
• We don’t offer a sponsorship visa. Only candidates with a valid EU work visa will be considered.