Customer Service TeamLead - Relocation to Malta

Salary: UP TO €40K DOE + Bonus + Benefits

Location: Hybrid in Malta

Relocation: Relocation to Malta package provided

We’re supporting a well-established, fast-growing iGaming operator in Malta in their search for a motivated Customer Service Team Lead (Norwegian Speaking) to guide, develop and inspire a high-performing CS team.

Key Responsibilities:

• Build and hire a proactive, high-quality team with strong performance standards
• Coach, mentor, and upskill team members to drive continuous improvement
• Conduct regular quality reviews and 1:1 development meetings
• Collaborate closely with wider CS teams to ensure optimal scheduling and coverage
• Analyse and report on team performance daily, weekly and monthly
• Plan engaging team activities and events to maintain motivation
• Ensure strict adherence to AML, Fraud, Compliance and Responsible Gaming procedures
• Manage resources assertively to maintain efficiency and high service standards
• Uphold brand values and ensure all customer interactions reflect company culture
• Provide clear expectations, structured feedback and ongoing support
• Develop individual performance plans with measurable goals

What We’re Looking For:

• A natural leader with exceptional communication and interpersonal skills
• Strong background in Customer Experience, including email and live-chat support
• Solid understanding of sports betting, casino and the broader iGaming environment
• Experience or knowledge in payment processes is an advantage
• A proactive, solutions-focused team player who is seen as a “go-to” person
• High attention to detail, strong work ethic and confidence in sharing ideas
• Flexibility to work in a shift-based rotational environment