Customer Service Tech

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry‑level and first‑time move‑up markets. The Company also provides mortgage financing and title services for home buyers through its subsidiaries. Please visit our website at for more information.

Selecting a Customer Service Technician is crucial for maintaining an elevated level of customer satisfaction among homeowners. This role proactively resolves customers’ issues after closing by handling warranty requests, performing repairs, and scheduling subcontractors.

Essential Duties and Responsibilities

• Evaluate homeowner repair issues to determine warrantability.
• Process written or electronic work orders and/or verbal instructions for homeowner repairs.
• Perform necessary repairs to homes such as carpentry, drywall, texture repair, and painting.
• Schedule and manage subcontractors to perform designated warranty repairs.
• Ensure all repairs comply with industry standards.
• Certify warranty work is completed within contractor obligations.
• Develop and maintain good rapport with subcontractors and homeowners.
• Follow up with homeowners to confirm concerns are addressed promptly and professionally.
• Process charge‑back documentation and invoices.
• Conduct all business in a professional and ethical manner to serve customers and enhance the company’s goodwill and profit.
• Ability to work overtime.
• Ability to travel overnight.

Qualifications

Education and/or Experience

• High school diploma or GED.
• Three or more years of related experience, including carpentry, drywall, texture repair, and painting.
• Valid driver’s license and vehicle capable of carrying supplies; willing to drive among designated communities during daytime and nighttime.
• Excellent communication skills.
• Ability to work independently and remain productive without supervision.
• Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop.
• Proficiency with MS Office and email.
• Ability to lift and/or move up to 50 pounds.

Preferred Qualifications

• Prior customer service experience.
• Experience with minor electrical, plumbing, and HVAC repair work.

Come join a winning team with a Fortune 500 company! We are growing fast and seek enthusiastic, team‑oriented individuals. We offer an excellent benefits package, including:

• Medical, Dental, and Vision
• 401(k)
• Employee Stock Purchase Plan
• Flexible Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple voluntary and company‑provided benefits

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo