Customer Success Manager (all genders) - Zürich, Schweiz

Location

Munich

Employment Type

Full time

Location Type

Hybrid

Department

Operations|Customer Success

Are you ready to embark on an exciting journey with us? We live #own(y)our growth and foster an environment in which innovation and personal development go hand in hand.

Your role as a Customer Success Manager (all genders) is to support the onboarding and implementation of our camera system in the parking lots of our B2B customers. You will continue to develop your customers and advise them on the best possible use of our system, ensuring customer satisfaction.

What to expect

• Onboarding: Structured support for the implementation through emails, phone calls and web demos
• Enablement: Developing our new and existing customers into experts for our product and advising them on the best possible use of Wemolo
• Customer support: Ensuring customer satisfaction by providing expert advice on parking processes
• Proactive stakeholder management: Collaboration with internal departments: Commercial, Product & Engineering and our B2B customers to ensure successful project delivery
• Process optimization: Continuous optimization of our processes through automation of individual work steps

Inspire us by

• Your background: Successfully completed studies in economics, social or natural sciences or comparable commercial training
• Your experience: At least 2 years of professional experience in customer service, customer success or account management, ideally in a B2B software environment
• What sets you apart: Strong customer and service orientation as well as a convincing appearance
• Tools: Confident handling of G‑Suite, Outlook, Microsoft tools or similar and ideally initial experience with CRM tools (Salesforce etc.)
• Language skills: You are fluent in (Swiss) German

What we offer you

• Flexibility: With our flexible working model, you can customize your working rhythm
• Workation: Work in inspiring places during your workation for fresh impulses
• Measurable targets: With our OKRs, your impact on our product and company success is directly measurable
• Events: Celebrate our successes together at our legendary team events and OKR parties
• Equipment: Decide on your own equipment to work efficiently and comfortably
• Dress code: Dress the way you feel most comfortable

Innovation through diversity

Regardless of your background, origin, gender identity, or individual circumstances, it's your personality that interests us. That's why we're committed to building a culture of collaboration and respect, where every team member has a voice, can grow, and feels valued with us.