Customer Success Manager – B2B (Inside Sales)

At Ergobaby, we design premium ergonomic products that help parents around the world safely bond with their babies. We’re a global, fast‑growing brand with a strong international footprint across EMEA and APAC. As we scale our B2B business, we’re evolving our Inside Sales team into a proactive, tech‑enabled Customer Success organization.

The Role

B2B Customer Success Manager to join our Inside Sales team in Hamburg. This role goes far beyond reactive support—you’ll be a strategic partner to our Key Account Managers and a trusted point of contact for our B2B retail customers.

You’ll own a portfolio of accounts, drive retention and growth, and play a key role in connecting Sales, Operations, and our customers to deliver a seamless B2B experience.

The Responsibilities

• Manage and grow a portfolio of B2B retail accounts, focusing on long‑term partnerships and revenue growth
• Identify upsell and cross‑sell opportunities while ensuring high customer satisfaction and retention
• Act as a CRM and process champion, keeping pipelines, data, and purchase orders accurate and aligned
• Collaborate closely with Sales and Operations to ensure smooth order management and delivery
• Train and enable B2B customers on our products and digital tools
• Handle B2B claims, warranties, and post‑sales requests with care and efficiency

What You Bring

• 3–5 years of experience in B2B Customer Success, Inside Sales, or Sales Operations
• Strong hands‑on experience CRM tools (HubSpot or similar); Zendesk and ERP experience is a plus
• A performance‑driven mindset—you’re comfortable with KPIs and motivated by growth and results
• Excellent communication and problem‑solving skills, with strong attention to detail
• An international mindset: fluent English is required; additional languages (German, French, Spanish, Italian, Arabic) are a plus

What We Offer

• A high‑impact role in a growing international organization
• Competitive salary with performance‑based incentive
• Hybrid work model: 2 days remote, 3 days in our Altona office
• A premium brand environment with products that truly make a difference
• Pet‑friendly office, fresh fruit, great coffee, and a collaborative team culture

Ready to grow B2B partnerships and help shape the future of Customer Success at Ergobaby? Apply now and join us in Hamburg!