Customer Success Manager -> CS leader | 200% growth | AI

Customer Success Manager – SMB Segment | SaaS/AI | 200% growth

This is a fast-scaling SaaS company transforming how businesses manage tendering and procurement. The product embeds AI deeply into core workflows, already driving significant customer and revenue impact.

Operating with a lean, high-performance culture, the company is experiencing 200% growth in '25 without growing the team, and is now further scaling the organisation to maintain this growth rate.

Decisions are made quickly, ownership is real, and impact is visible.

Salary & Benefits

€45,000–€60,000 base + €15,000 commission uncapped

Role Description:

This is not just a “check-in and react” Customer Success role: You will own churn reduction in the SMB segment and actively drive retention and win-backs in a high-velocity environment. As a proactive retention specialist, you will close the gap between fast sales cycles and real customer value by building scalable onboarding journeys and engagement models that deliver immediate commercial impact. This role includes daily customer outreach to understand their perceived value or the lack of it, and gathering this data to build processes on value delivery after sales. You report to a C-level executive and build the SMB CS function from the ground up; this is your next step to deliver strategic impact and deliver on process development.

Growth step:

You will be involved in hiring the next CSMs and grow into teamlead

Requirements: 1.5–2+ years of experience in Customer Success, Account Management, or a quota-carrying commercial role with a strong customer value focus. Experience in KPI-driven, competitive environments. Experience managing a high-volume book of business. Hands-on Salesforce experience. High ownership mindset and adaptability in fast-paced environments. 2 days a week in Berlin (hybrid office set up)

If you want to take a step into strategic CS while still being operational, this is your chance.

We highly welcome you to apply!