Customer Success Manager DACH (m/f/d)

Location: Remote-first (Berlin HQ) Start Date: As soon as possible Team: Customer Success Company: bookingkit GmbH

About Us

At bookingkit, Europe's leading booking and reservation software for tours and activities, big changes are on the horizon. Our goal by 2030 is to create an AI-powered Success Platform enabling Attractions like museums, sights, and theme parks to grow ticket sales and simplify ticket operations. And that's where you come in: you, as a Success Manager (m/f/d) to drive us forward on this exciting journey. We are open to full-time (40h/week) as well as part-time (32h/week) position. Hybrid or remote, the work setup choice is yours.

What You'll Own

• Manage a High-Volume Portfolio: You will be the guardian of our SMB portfolio (~250-300 customers), ensuring they get value from bookingkit without needing manual check-ins or 1:1 calls for every topic.
• Drive Efficiency & Scale: We want to drive more automation and tech-touch, and you will be the bridge. You will handle client needs today while actively spotting opportunities to solve these problems with Tech-Touch, AI, and automation for tomorrow. Together with the Head of and CS Lead, you will be a key contributor of AI-driven tech-touch solutions to efficiently scale Customer Success at bookingkit.
• Retention & Growth: You’ll focus on portfolio health. Your goal is to spot risks early (churn prevention) and identify customers ready for more (upselling/expansion) using data triggers.
• Hybrid Engagement: You are comfortable jumping on a video call to de-escalate a client or close an upsell, but your default mode is "How can I solve this for 50 customers at once?" rather than "How can I solve this for 1 customer?"

You Bring

• Professional fluency in German (C1 level or equivalent) and English. You must be able to confidently hold business and technical conversations with clients, deliver presentations, and conduct contract renewals in German.
• 1+ years in Customer Success or Account Management in SaaS. You understand the difference between "support" and "success".
• You don’t like it when you have to do the same manual task 10 times. You are curious about AI, workflows, and tools and want to learn how to build systems that scale.
• You are organized and proactive. You don't wait for a strategy to be handed to you; you look at your portfolio, see who is at risk, and take action.
• You are comfortable looking at usage data to understand account health. You don't just "feel" a customer is happy; you verify it with the numbers.

Why bookingkit

• A Culture of Trust & Autonomy: Our team members value the freedom to own their projects and make impactful decisions independently.
• Transparent Compensation: We offer a competitive and clear compensation model to reward your success and contributions.
• Strong Team Spirit: Be part of a multinational and multicultural team. We foster a collaborative environment with team events and transparency from our approachable C-Level leadership.
• An Exciting & Diverse Market: You will be working with the "fun industry," solving interesting challenges for a wide variety of unique businesses.
• Commitment to Growth: We are actively investing in the development of our software and are focused on creating more transparent career paths and options for our team.
• Remote-first: Work from anywhere in Europe or from our modern Berlin HQ.

Perks and Benefits

• Remote Work : Enjoy a 100% remote work setup, with the option to join colleagues in our Berlin office. Our Mobile Work Abroad policy also allows you to work from almost anywhere in the world for up to 5 months in the year.
• 28 Vacation Days + Tenure : Start with 28 vacation days per year, and earn an extra vacation day each year on your anniversary date (up to a maximum of 31 days).
• Public Transportation Subsidy : We cover more than 50% of your public transportation costs in Germany.
• Gym Subsidy : Get subsidized memberships for Urban Sports Club (more than 40%) and Wellhub (100%!) in Germany.
• Annual Private Travel Subsidy : Receive up to €156 annually for private travel.
• Corporate Discounts : Enjoy discounts through partnerships with companies like GetYourGuide.
• Flat Communication : Join a culture that values open communication and accessibility between teams and leads.
• Team Events : Enjoy regular BBQs in Berlin, summer and winter events, and reunions with former employees.
• Airport/Train Office Day : Work during travel even if you’re unable to take calls.
• Extra Charity Day : Take an extra day of leave in the year for charity work.
• Child Sick Days : Receive 10 days of paid leave for child sickness.

Our Vision & Mission

• Our vision is to create a world where our technology makes booking and marketing experiences a breeze.
• Our mission is to develop bookingkit into the ultimate integrated booking technology for professional European attractions.

Ready to be part of this exciting journey and make an impact? Apply now and learn more about us and this opportunity in a 30-minute videocall with our recruiter, Amanda!