Customer Success Manager (f/m/d) for Colocation

Welcome to the team! – Who we are and what we do

Your path leads you to the Sales team: Here, it’s all about crafting cutting-edge Data Center solutions that meet the demands of hyperscale customers. As the driving force behind cross-functional collaboration, you’ll guide teams of designers, engineers, and contractors to bring customized projects to life. If you’re passionate about Data Center infrastructure, thrive on technical challenges, and love transforming ideas into reality, this is your chance to make a real impact.

Your profile

• Great communication skills in German and English are required
• Experience in the datacenter sector and colocation products is mandatory
• Technical understanding of Colocations services (e.g. power, cooling, cabling, cabinets) is beneficial
• The role requires a high level of accuracy and planning and comes with a great level of autonomy
• Traveling for customer meetings in Germany or the Netherlands can be part of the role

What’s in it for you

• Let’s talk money: We know it matters, which is why we offer an attractive salary plus bonuses.
• Take a break: Enjoy 30 days of vacation to recharge.
• Secure your future: Join a financially strong company that offers long-term stability, exciting growth opportunities, and a start-up spirit with plenty of room for fresh ideas and change.
• A hybrid, highly flexible working environment that adapts to your wishes and needs. Whether full-time or part-time – together we will find the right solution for you.
• Plan ahead: We’ve got your back with a company pension plan and capital-forming benefits.
• Celebrate together: From Christmas parties to team events, we’ve got plenty of ways to share the fun.
• Keep growing: Access tailored training opportunities to reach your personal and professional goals.
• Enjoy perks: Take advantage of employee discounts on top brands and online shops.

Do you want to help shape the future of sustainable data centers?

Then apply quickly and easily online with your CV. If you have any questions, feel free to reach out to me. I’m Benjamin and I’ll guide you through the application process:

Your mission

• Primary customer contact for assigned customers from contract signature to end of term
• Onboarding New Customers in close collaboration with other internal departments/stakeholders
• The “liaison officer” between Sales and other departments
• Improve contract quality within existing datacenters and regarding assigned customers
• Work with assigned customers on contract improvement and service order prolongations
• Assist with inbound leads and work on new opportunities in case capacity becomes available
• Pro-active engagement with customers regarding regular review meetings and SLA reviews
• Close monitoring of state of Accounts for assigned customers in close collaboration with the Accounting Team
• Close collaboration with the Service Desk (e.g. regular alignment, new requirements, incidents, issues, Service Management reports)