Customer Success Manager - German-speaking (m/f/d) in Berlin, Konstanz or remote Germany

Stellenbeschreibung:

Description

Too much data, not enough insight?
We get it. At KNIME , we build software that helps people clean, combine, and understand their data—fast, efficiently, and without code.

And with our focus on Data Analytics & AI, we empower everyone to turn complex challenges into clear, actionable insights.
You can help make that happen.

We’re not just an open-source data analytics company, we’re a fast-growing, globally recognized pioneer at the intersection of data and AI, with users across industries, an international team from 30+ nationalities, and a thriving open community.

Join us as a Customer Success Manager for our Growth Segment in Europe based in Berlin, Konstanz or remote Germany* and help our customers turn data into value by building trusted relationships and supporting long-term success with KNIME.

Who you are

Customer-first, at scale: You care deeply about customer outcomes and know how to support many customers efficiently without losing the human touch.

Process-minded and proactive: You enjoy building repeatable approaches, spotting patterns, and using data to prioritize where your time makes the biggest impact.

Clear and confident communicator: You communicate simply and effectively, especially in 1:many settings like webinars, email campaigns, and structured check-ins.

Organized and adaptable: You can manage a large book of business, balance competing priorities, and stay on top of renewals and adoption signals.

Emotionally intelligent: You bring empathy, curiosity, and the ability to guide customers forward, even when you need to challenge assumptions or reset expectations.

Experience-driven (or ready to learn): You’ve ideally worked in customer success, account management, or support at a software or SaaS company, especially with SMB customers at scale or you’re eager to learn fast and grow into the role.

That's the job

Scaled customer ownership: Manage a portfolio of Growth Segment customers using a mix of tech-touch and high-impact human interactions across onboarding, adoption, renewal, and growth.

Adoption & value delivery: Help customers quickly understand how KNIME fits their use cases, drive product adoption, and ensure they see ongoing value.

Renewals focus: Own renewal readiness for your book of business, proactively managing risk and partnering with Account Managers on expansion opportunities.

1 to many engagement: Design and deliver scalable programs such as webinars, enablement content, lifecycle emails, and best-practice sharing.

Cross-team collaboration: Work closely with Sales, Support, Training, and Product to ensure customers get the right help at the right time.

Feedback & insights: Spot trends across customers, share feedback internally, and help improve processes, content, and the overall SMB customer experience.