Customer Success Manager, Germany - 6 Months Fixed Term

We are looking for a strategically minded, highly motivated individual to join our Customer Success team on a 6-month fixed‑term basis. In this role, you will take a deeply consultative approach — actively listening to client challenges and business objectives to identify the right Spotify products and the most effective buying channel to achieve their goals. You will act as a conductor, orchestrating cross‑functional partners to ensure seamless execution, while operating with confidence in ambiguous and evolving client environments. This role demands vertical expertise, bold problem‑solving, a strong sense of ownership, and the ability to thrive in the unknown.

What You’ll Do

• Build deep client relationships and act as a trusted strategic advisor, serving as the client’s point of contact throughout the sales and campaign lifecycle, delivering outstanding customer service to Spotify’s advertiser and agency partners.
• Take a consultative approach to every client engagement; listening to understand business challenges and KPIs before recommending Spotify solutions across audio, video, display and beyond.
• Identify the optimal buying channel — direct, programmatic or self‑serve — to achieve their goals.
• Be responsible for the RFP response and media planning strategy across all buying channels, ensuring recommendations are grounded in client objectives and vertical insight.
• Regularly participate in client meetings to deepen relationships via high‑value engagement, including campaign prep & launch, optimisation recommendations and wrap‑ups.
• Act as a conductor: orchestrate cross‑functional internal teams, including creative strategy, production, measurement and operations — to align around client objectives and ensure flawless campaign execution.
• Operate with confidence in ambiguous and evolving situations, bringing strategic clarity and creative problem‑solving to complex client challenges.
• Lead all aspects of campaign set up, launch and activation, including creative production management, spec review, asset collection and accurate creative trafficking.
• Monitor campaign pacing, delivery and performance reporting; optimise and revise media plans to meet client objectives.
• Lead projects involving sophisticated work streams and cross‑functional collaboration (internally and externally), demonstrating full ownership from brief to wrap; contribute to revenue retention and growth goals within your book of business.
• Build deep vertical expertise and cultural intelligence within your client sector — connecting brands to audiences to establish credibility, anticipate client needs and proactively surface growth opportunities.
• Serve as the product authority, educating clients on Spotify’s full suite of formats and solutions; leverage Spotify’s first‑party data and AI‑powered targeting capabilities to advise on best practices and optimisations.
• Present comprehensive campaign insights and post‑campaign analysis via effective data storytelling to drive repeat business.
• Adhere to internal standard methodology guidelines, processes and operating cadences, including accurate and timely billing.

Who You Are

• You ideally have a Bachelor’s degree, preferably in Sales, Advertising, Marketing or Business. You have a minimum of 3 years’ experience in digital media, planning, and/or buying, including familiarity with self‑serve and programmatic buying channels.
• You have a commercial mindset and a genuine curiosity about culture, music and content trends – you understand the link between outstanding client service and revenue growth, and can connect brand objectives to the audiences, creators and cultural moments that make Spotify uniquely powerful.
• You have deep industry knowledge and vertical expertise across one or more client sectors, with a strong command of advertising performance metrics and the advertising ecosystem.
• You are a natural problem solver with a consultative mindset. You listen first, diagnose the challenge, and then recommend the most effective solution.
• You are strategic and comfortable operating in ambiguity, bringing clarity, structure and confidence to complex and fast‑moving situations.
• You are a conductor by nature, skilled at rallying and aligning cross‑functional teams around a shared goal and ensuring execution follows through.
• You demonstrate strong ownership and accountability, taking responsibility for client outcomes across the full engagement lifecycle from RFP to wrap.
• You are able to translate client insights into compelling, data‑driven sales rationale stories that meet business objectives and deliver desired outcomes.
• You are a highly organized and focused multi‑tasker with strong attention to detail who can work independently within a team‑focused organisation.
• You thrive in a fast‑paced, deadline‑ and detail‑oriented environment and have excellent verbal, written and presentation skills.
• You have excellent dexterity in Excel and PowerPoint, and have experience working within CRMs, OMSs, ad servers and other digital media tech systems.
• You are fluent in German and English, spoken and written. Please apply with a CV/resume in English.

Where You’ll Be

• This role is based in Germany; Berlin, Hamburg, Düsseldorf or Munich.
• We offer you the flexibility to work where you work best! There will be some in‑person meetings, but still allows for flexibility to work from home. We ask that you come in 2–3 times per week.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward‑thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.