Customer Success Manager - High Touch (m/f/d)

Stellenbeschreibung:

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to admin work that pulls nurses away from what matters most: people .

We’re changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of time . We don’t replace humans - we support and amplify their impact. Today, 1,100+ care facilities trust voize, and over 150,000 nurses rely on our AI companion to ease their daily workload.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs.

As a fast-growing team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

Your Mission

Create real, measurable impact in complex environments.

About the Role

At voize, Customer Success is not just about “keeping customers happy”, it’s about creating sustainable value in a complex and meaningful industry. As a Customer Success Manager for High Touch , you work with large care organisations where change is hard, stakes are high, and clarity makes the difference. You will be a strategic partner to our customers, turning complexity into action and driving lasting change at scale. This is a high-touch, high-impact role with real ownership.

Your Daily Business

Own a portfolio of "Enterprise" customers and act as their strategic partner
Lead multi-stakeholder implementations in regulated, real-world environments
Design and run train-the-trainer concepts that scale
Turn customer goals into measurable outcomes and value narratives
Anticipate risks early and navigate them calmly and proactively
Work closely with Product, Support and Sales to continuously improve how we deliver value
Contribute learnings, patterns and improvements back to the team.
Partner with the Technical Support and Customer Training teams.

Your Skillset

Enjoy complexity and don’t need everything to be perfectly defined upfront
Care deeply about the people you work with: customers and teammates
Balance empathy with structure and clarity
Think in systems, not just in individual accounts
Take ownership naturally and don’t wait to be told what to do
Can confidently communicate in German and English
Want to help shape how Customer Success works as we grow
Since you will be working with German Speaking customers we do require C1+ level of German.

Growing Together

We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people
We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany
Become a co-creator of our success with stock options
Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off‑sites, and access to learning platforms such as Blinkist and Audible
You decide when you work best, that means flexible working hours and a good hybrid set‑up.