Customer Success Manager (m/f/d) in Berlin or Konstanz

Description

Too much data, not enough insight? We get it. At KNIME , we build software that helps people clean, combine, and understand their data—fast, efficiently, and without code.

And with our focus on Data Analytics & AI, we empower everyone to turn complex challenges into clear, actionable insights. You can help make that happen.

We’re not just an open-source data analytics company, we’re a fast-growing, globally recognized pioneer at the intersection of data and AI, with users across industries, an international team from 30+ nationalities, and a thriving open community.

Join us as a Customer Success Manager in Berlin or Konstanz* and help our customers turn data into value by building trusted relationships and supporting long-term success with KNIME.

Who you are

Customer-oriented: You like partnering closely with customers, taking the time to understand their objectives and challenges, and helping them realize real value from the product.

Trust-driven: You’re an attentive listener and clear communicator who builds relationships that are dependable, respectful, and built to last.

Solution-minded: With a strong sense of empathy and pragmatism, you turn customer feedback and needs into tangible actions and effective solutions.

Experienced & structured: You bring hands‑on experience from a customer-facing role in a software or SaaS context, ideally covering topics like adoption, renewals, or account growth.

Team player: You collaborate naturally with Account Managers and fellow KNIMErs to create seamless and successful customer experiences.

Confident communicator: You are fluent in both English and German and feel comfortable engaging with a wide range of stakeholders.

That's the job

Customer journey support: Guide customers from first contact through onboarding and adoption, ensuring they get real value from KNIME.

Relationship management: Build and maintain strong relationships across multiple stakeholders within each customer organization.

Value delivery: Be the go-to person for customer questions, challenges, and opportunities, connecting the right internal resources when needed.

Growth partnership: Collaborate with Account Managers to support customer growth and long-term engagement with KNIME.

What we offer

Purpose-driven work: Help users and organizations succeed with an open, intuitive, and powerful data analytics platform.

Impact & ownership: Take responsibility for customer relationships while contributing to KNIME’s continued growth.

Collaboration & trust: Work in an open, international environment that values transparency and teamwork.

Learning: Grow alongside experienced colleagues who share knowledge and support continuous development.

Flexibility: Hybrid work options and flexible hours to support a healthy work-life balance.

#J-18808-Ljbffr