Customer Success Manager Nordic Region (f/m/x) - Remote, Germany - AI/Fashion/SaaS

Retraced transforms supply chain transparency into a strategic advantage for fashion and textile companies.

Our AI-first platform acts as collaborative data infrastructure for sourcing, supplier lifecycle management, compliance and sustainability. It combines multi-tier supply chain mapping, risk management, CAPA management, and supplier collaboration tools in one system, with Digital Product Passports to connect consumers, too.

Real-time insights help brands navigate trade volatility, meet compliance expectations, and build resilient, sustainable supply chains. Trusted by over 150 brands and 25,000 suppliers worldwide, including SKIMS, Samsøe Samsøe, Calzedonia, and Marc O'Polo. For more information, visit the Retraced website or check out our LinkedIn page.

Ready to use your expertise to drive real change?

At Retraced , you’ll join an ambitious team helping leading fashion brands turn supply chain transparency into operational control with the help of AI.

As Customer Success Manager Nordics, you’ll own enterprise relationships end to end — from implementation to measurable value realization across complex supplier networks.

If you thrive at the intersection of strategic advisory, operational execution and measurable impact — and want your work to shape resilient global supply chains — then read on.

What you will do

You’ll join a globally distributed CSM team and your focus will be on our enterprise fashion and textile partners in the Nordic region.

You will:

• Manage enterprise customers by proactively ensuring successful implementation and adoption of the Retraced platform
• Define a clear quarterly success framework and roadmap with KPI-driven goals, aligned with customer priorities
• Plan and execute activation strategies across customers’ supplier networks
• Act as the primary point of contact for customers and their suppliers
• Identify risks early and drive structured mitigation plans
• Translate customer insights into product feedback in close collaboration with Product and Engineering
• Identify expansion and up-selling opportunities within existing accounts

What’s in it for you?

• Work with a modern, international team on a mission to make the fashion industry more efficient and sustainable
• Competitive package including unlimited paid time off, dedicated training budget, health and wellbeing support and Deutschlandticket
• Legendary team events
• High level of ownership and autonomy
• Flexible hybrid work setup
• Join a fast-growing AI-driven company entering its next growth phase

Who you are

• Several years of experience in enterprise Customer Success, Account Management, or a comparable customer-facing B2B role
• Strong track record of managing complex stakeholders and driving measurable outcomes
• Comfortable operating in SaaS environments with structured success frameworks and KPIs
• Strong communicator who enjoys solving complex, cross-functional challenges
• Tech-savvy with solid project management capabilities
• Familiar with SLA-driven environments and performance measurement frameworks
• Passionate about sustainability and motivated to drive measurable impact
• Demonstrated expertise in supply chain dynamics and regulatory compliance
• Strategic thinker with a pragmatic, structured execution style
• Confident and approachable partner to both customers and internal stakeholders
• Experience working in a remote or hybrid-first company is a plus
• Fluent in German, at least one Nordic language, and English at C1 level

We are looking forward to your application!

Your Data and Rights

We process your application documents on the basis of Art. 6 Paragraph 1 lit. b GDPR, Section 26 BDSG to decide on the establishment and, if necessary, further implementation of the employment relationship. Data on rejected applicants, unless consent is given to longer-term storage (e.g. for later application rounds), will be deleted no later than six months after the application has been rejected.

You can find our company privacy policy here.

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