Customer Success Manager – Strategic Accounts (m/w/d) posted about 2 months ago Recare Berlin, [...]

❯❯# Customer Success Manager – Strategic Accounts (m/w/d)Posted on November 24, 2025 (4 months ago)Recare is one of the leading digital startups in the German healthcare sector and is committed to rethinking healthcare with a platform for digital care coordination. We seek, find, and coordinate capacities so that healthcare actors have more time for their patients.Within a short time, Recare has brought together more than 660 acute and rehabilitation clinics as well as over 17,000 other service providers on its digital platform. Renowned hospitals and clinic groups such as Vivantes, Sana Kliniken AG, Munich Clinic, Hannover Medical School, and University Hospital Essen are among the customers of Recare and use the innovative Recare platform. # Job DescriptionAs one of the leading German HealthTech companies, we are reshaping discharge management – technology-driven, patient-centered, and free of bureaucracy. In addition to our market-leading SaaS platform, we develop AI solutions that radically simplify processes in hospitals and post-acute care providers, relieve healthcare professionals, and refocus on patients. Today, we connect two-thirds of all German hospitals with over 650 rehabilitation clinics and 25,000 care and homecare providers. With about 90 employees, we continue to grow and are looking for people with a mindset who want to improve the healthcare system with us.* **Work with purpose** – Your work truly impacts patients and healthcare professionals in the health sector.* **Company culture** – We rely on flat hierarchies fostering high performance and strong team dynamics. We maintain respectful, loyal, and appreciative interactions, striving together towards our goals and expecting the same from you.* **Flexibility*** **Edenred card** – that you can use according to your needs.* **Employee satisfaction** – We support you in your role and development to be as successful as satisfied.* **Vacation day on your birthday** – so you can celebrate with your loved ones.**Your responsibilities as our Customer Success Manager – Strategic Accounts (m/f/d):*** You build long-term partnerships with hospital customers on decision-maker and management levels strategically (executive management, nursing management, IT department, etc.), continuously developing and leading them.* You identify and qualify upsell and cross-sell opportunities and manage them independently in close coordination with sales.* You develop and implement scalable customer success strategies to increase customer satisfaction, retention, and lifetime value.* You independently manage complex customer relationships, from contract renewals to usage expansion and strategic consulting.* You conduct in-depth usage, impact, and ROI analyses and derive recommendations for further collaboration.* You work closely with product, sales, launch, and data analytics to continuously improve the customer journey and product strategy.* You support junior and intermediate customer success colleagues through mentoring and professional guidance.* You develop customer-specific success plans with clear target metrics for adoption, renewal, and expansion. # Requirements**This is how we envision you as our Customer Success Manager – Strategic Accounts (m/f/d):*** You bring at least 5 years of experience in customer success, account management, or consulting in the B2B environment. Ideally, you have experience in the eHealth/hospital environment or in digital transformation projects in healthcare.* You have proven success in managing enterprise or key accounts, ideally in healthcare with a focus on cross- and upselling.* You have a deep understanding of SaaS business models, customer lifecycle management, and churn prevention. Ideally, you have experience communicating with executives at the C-level or decision-maker level.* You are proficient with CRM systems (e.g., Salesforce), reporting, and BI tools and can recognize potential for process optimization as well as cross- and upselling opportunities.* You are able to derive data-driven strategies and communicate complex contexts appropriately to the target group.* You confidently manage complex customer structures and stakeholder landscapes.* You think analytically, solution-oriented, and entrepreneurially.* You act proactively with a focus on customer success and sustainable partnerships.* You have experience in implementing or scaling customer success processes. We look forward to your application! Michael TuninTalent Acquisition Manager RecareDepartmentCustomer successLocationBerlin, Germany
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