Customer Success Partner Senior Advisor (f/m/d)

Customer Success Partner Senior Advisor (f/m/d)

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We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You’ll Build

In this role, you will join a global team in SAP Business Transformation Management Customer Success to make the Integrated Toolchain a reality at selected strategic customers. You will identify use cases for the Integrated Toolchain based on individual customer needs, drive the realization of those use cases and track the value of the solutions setup. Your role is crucial for driving success in BTM, for methodology incubation and for setting the foundation to scale across SAP. You will engage in short and long term customer assignments, contribute in the Integrated Toolchain deep dive sessions focusing on collecting customer feedback and collaborating with the product teams when defining product roadmaps.

In your daily work you will make sure that a customer's business strategy can be translated into execution. This requires to engage with both the team responsible to make the toolchain happen (e.g. Enterprise Architects, Business Process Management Experts, Transformation Leads), but also senior management and C-level executives. Based on a trustful relationship, you will thrive by generating referenceable customer success stories. In order to achieve your goals, you will team‑up with experts from SAP BTM, SAP Cloud ALM, SAP CS&D and colleagues from our partners Tricentis and Syniti. Your impact will be visible, scalable, and lasting.

What You Bring

• 5+ years of relevant professional experience (for T3)
• Hands‑on experience in at least one of the following solutions: SAP Signavio, SAP LeanIX, SAP Cloud ALM, Tricentis, Syniti
• Experience in enterprise business transformation projects aligning stakeholder priorities with system architectures and roadmaps (e.g. SAP S/4HANA transformation, RISE transformation, etc.)
• Solid knowledge of SAP’s Business Transformation Management strategy, the latest product portfolio including innovations and its impact for our customers
• A value‑driven mindset continuously assessing and measuring the value of planned and realized actions
• An open, collaborative approach, working across teams and with partners.
• Continuous motivation to strive for standardisation, repeatability, and scalable delivery models
• Flexibility and ability to quickly adapt in a new environment, where you can grow fast
• Excellent communication skills also regarding senior management and C‑levels, both within an IT team and across business functions

Job Details

• Seniority level: Not Applicable
• Employment type: Full‑time
• Job function: Customer Service
• Industries: Software Development, IT Services and IT Consulting, Business Consulting and Services
• Requisition ID:
• Work Area: Consulting and Professional Services
• Expected travel: 0 – 30%
• Career status: Berufserfahren
• Employment type (German): Vollzeit, unbefristet

Equal Employment Opportunity

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