Customer Support - Billing Questions (m/f/d)

Who we are:

With several hundred thousand servers in operation, Hetzner is one of the largest web hosting providers and data center operators in Europe. We provide our customers with high-tech products we develop in house, and with reliable infrastructure at fair prices. More than 500 Hetzner employees work every day to help shape the digital future and provide our customers with simple, efficient solutions to complex problems. Do you love numbers, technology, and interacting with customers? Then join Hetzner! In our Billing Support, you’ll be the vital link between our customers and internal teams, ensuring that invoicing, payments, and contracts run smoothly. You’ll be a friendly, solution‑oriented, and reliable helper for our customers.

Your responsibilities:

• Handle inquiries regarding invoices, payments, and contracts
• Assist our customers with all billing concerns, including more complex issues
• Collaborate with other departments to optimize internal processes

What impresses us:

• Enthusiasm for IT, technology, and numbers
• Strong communication skills, customer service, and teamwork
• Excellent English skills
• Experience in billing, support, or customer service is a plus — but we also welcome people who are changing careers!

The work environment at Hetzner:

At Hetzner Online, your tasks will be exciting, challenging, and varied. Our corporate philosophy emphasizes personal interaction, efficient decision making processes, and a strong DIY mentality. In addition to numerous social benefits, flexible working hours (where feasible), and opportunities for both professional and personal development, we can offer you an attractive salary.

Contact:

Do you have any questions? Feel free to reach out to us at or call our contact person for this position.