Customer Support Engineer - Mechanics

Discover your impact with KUKA

KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA.

Responsibilities

Make an impact

• Provide global second level technical support for all mechanical components of KUKA robots, linear units, and positioners,
• Act as subject matter expert for gears, drives, lubrication, load cases, robot accuracy and mechanical behavior,
• Analyze complex mechanical issues using laboratory equipment and conduct on site troubleshooting when required,
• Document all inquiries, solutions, and findings in the CRM system (Salesforce) and the internal Knowledge Database,
• Perform root cause analyses in close collaboration with Quality and R&D to support corrective and preventive actions,
• Support the improvement of existing products by providing systematic field feedback and serviceability insights,
• Manage complaint cases including field observation, interim actions, corrective measures and customer communication,
• Contribute service expertise to new product development,
• Participate in field and application tests during product launch and prepare service documentation, configuration guidelines and technical bulletins,
• Support key customers or strategic pilot installations during rollout phases,
• Conduct workshops, technical trainings and knowledge transfer sessions for international service engineers,
• Create work instructions and troubleshooting guides for global service teams.

Application Requirements

What you need to succeed

• Degree in Mechanical Engineering, Mechatronics or experienced technician,
• Experience with KUKA Robots, in automation systems, or troubleshooting mechanical issues in other industries preferred (graduates with strong knowledge also considered),
• Working proficiency in English,
• Strong analytical and problem-solving skills,
• High customer orientation and ability to work independently,
• Team player with excellent communication skills,
• Willingness to travel internationally (approx. 10%, short-term trips typically 1–3 days),
• Project management experience is a strong plus,
• Strong networking skills and cultural competence for cross-border collaboration,
• Ability to work in a decentralized setup and integrate smoothly with the Augsburg team.