Customer Support Specialist - German speaking

Want to live and work by the sea?

Cross Border Talents seek a Customer Support Specialist - German speaking for a global home technology brand in Athens.

As a Customer Support Specialist, you'll play a key role in assisting customers with their home devices, responding to their questions, and providing guidance on product usage and technical troubleshooting.

Job tasks

• Handling incoming phone calls, messages, and emails from customers.
• Providing information and assistance on products, including vacuum cleaners, air purifiers, hair care tools, and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.++
• Processing warranty claims, repairs, and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements

• Excellent writing and verbal communication skills in German and English.
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles will be appreciated.

Job Offer

• Full Relocation support: Flights, accommodation & housing assistance.
• Competitive monthly salary + 2 extra salaries per year.
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts.
• Full training by certified instructors.
• Professional growth and development opportunities.
• Free online Greek language courses.
• State-of-the-­­‑­­‑­‑­‑ working environment and relaxing break areas.

This is a fantastic opportunity to gain valuable experience and skills, great for first time employees, career shifts, after sabbath workers, international work experience seekers.

Apply and be part of a company that offers equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.