Customer support & success Intern: Hyper-Predictive-Personalization

Company Overview

We’re a fast-growing SaaS company that helps businesses acquire, engage, and retain customers through AI hyper-personalisation campaigns such as loyalty programs, referral marketing, gamification, sweepstakes, giveaways, and contests .

Our focus is on building scalable, secure, and user-friendly applications using AI and automation.

If you believe in making a difference , are passionate about ‘customer delight’, determined to find solutions to problems and challenging the conventional wisdom, we would love to have a chat with you.

Customers and AI are at the heart of everything we do!

We are seeking a Customer support & success Interns to learn and support Business research, solution analysis, and architecture recommendations as we expand our offerings and integrate advanced AI, Cloud and Automation capabilities.

Our Culture

We are not your typical team! We believe in shipping fast, working to delight millions of users. We want to produce world class products and experiences. Our thinking is disruptive and everything we do is to make our customers successful.
We like to throw challenges at each other and then motivate you to come up with brilliant solutions.

We like to hire the ‘best of the best’ because our customers deserve it!

Location

Remote WFH. Or, Hybrid. Chennai preferred.

Role Overview

You will have the choice to learn and assist on topics and activities that you have a flair for, have the core theoretical and academic understanding of and enjoy working on.

You will work closely with product, and engineering teams and learn how to become a trusted advisor to our customers and help them harness the full potential of all our apps’ capabilities.

Your only mission will be to learn how to help customers grow their business by using the company’s products and services.

As a Customer support & success Intern, you will have the opportunity to be exposed to, learn, be supported and assist in various activities such as:

• Providing timely, correct and complete responses to customer queries
• Enabling every customer to fully leverage the features of our apps for their business growth
• Gaining a deep understanding of their business objectives, strategic direction, vision, and requirements. And, then providing the correct solution.
• Business research and development
• Evaluating and analyzing vendors, platforms and partners, that will help us build customer supporting and activation solutions.
• Creating workflows and Automation using tools such as N8N
• Using AI tools to gain advanced observability and anomaly data that generates actionable insights
• Using AI and other tools to provide support and success content.
• Creating advanced AI based dynamic multimedia resources that helps customers to understand, learn, and implement solutions by using our apps
• Developing best practices

Why This Role Matters

Our product roadmap is packed with ambitious initiatives—AI-driven rewards engines, agentic campaign builders, AI agentic automated solutions, and tighter integrations with e-commerce and hyper-personalization ecosystems. To help our customers embrace these new features and achieve their business goals we need a Customer support & success Intern .

What You Will Gain

• Real exposure to cutting edge technologies, methodologies, tools, and concepts, for supporting customers
• Hands-on experience on projects related to AI, Automation, Observability, and more.
• A solid foundation in data-driven analysis and implementation
• Mentorship and support to learn from a highly experienced team
• See fruition of your work transform into customer success
• Opportunity to join us full time based on performance

Key Responsibilities

• Assist with business research and analysis of AI, Automation, and Observability tools to create customer support and success solutions
• Assist in responding to customers’ questions and requirements
• Create smart and dynamic resources that will help customers in understanding and setting up the apps to achieve their business goals
• Assist with creating AI driven workflows, agentic AI support, resources, and more
• Work with the team and assisting on building composable hyper-personalized campaigns on-the-fly

• Support the development team by providing latest Business updates, and best practices for the tools we use
• Monitor and report on the performance, identifying areas for improvement and optimization
• Assist in creating and managing knowledge repos so that the customer’s knowledge continues to be updated
• Develop solutions that will predict customer sentiment, ROI, and more when using our apps

Required Skills & Qualifications

• Recently completed Bachelor’s or Post Grad in Computer Science, Data Science, Engineering, Management or related fields from a premier institution
• Must have the curiosity and hunger to learn and embrace new concepts, technologies, and platforms
• Excellent analytical, problem-solving, and communication skills
• Some understanding of web technologies
• Clear, concise writing skills
• Some grasp of ML / AI concepts
• Knowledge of AI models such as GPT, Anthropic, etc.

Pre-Requisites

• Laptop/Desktop with necessary tools
• Smartphone
• High-speed internet connection
• Comfortable working remotely with video calls
• Quiet working space

Does this sound interesting? If yes, please apply with your detailed résumé, projects completed, LinkedIn profile & a cover letter briefly addressing the selection criteria.

Note- Please accept our apologies as only the shortlisted candidates will be contacted