Danish-speaking Collections Officer to Online Bank in Malta (+ Relocation Offer)

Overview

Provide an excellent customer experience. Live where others do vacation - take your next career step under the mediterran sun!

The Collections Officer will report directly to the Danish Team Leader and will be part of a team responsible for handling sales, onboarding of customers, customer inquiries, and liaising with the collections department. Our client is committed to values that lead to good work. With our client, you will not only be part of something, but you will also add something. Discover how you can make an impact, build yourself an exciting new career while working in a multinational environment. Our client\'s career opportunities are endless regardless of your background/skills; their company goal is to provide the best customer service in class but also in a challenging workplace where individuals feel empowered to reach their personal best and thrive. Explore a culture of collaboration, growth, and originality supported by appropriate resources where everyone matters. Along with a great office environment, you will have the opportunity to explore Malta and all the varied experiences Malta has to offer.

Primary Responsibilities

• Provide customers with accurate information about the bank\'s products, services, and payments
• Actively solicit new sales by following stated strategy and instructions
• Comply with laws, regulations, policies, and procedures as required
• Fully understand the bank\'s products while being able to present the customer with accurate and precise information
• Answer customer queries via telephone, live chat, email, and SMS
• Provide an excellent customer experience
• Work closely with other departments, especially payments and collections to ensure transparent and efficient interactions
• Assist with other customer inquiries
• Promote a positive work environment
• Clarify other assigned tasks

Other responsibilities

• Involvement in the creation of sales reports
• Involvement in training and mentoring of new team members
• Assisting in the documentation of our client\'s operational procedures
• Putting forward ideas on how our client can improve operational systems, processes, and procedures
• Undertake ad hoc tasks that may be assigned by the Head of New Markets

Requirements

Skills and Experience

• Good at English and Danish (both written and oral)
• Experience in customer service and sales of financial products
• Experience in the onboarding of clients and document verification
• Excellent communication skills driven by results
• Detail-oriented, takes initiative, and has high work standards
• Team player with an eye for customer service
• Able to work independently
• Good knowledge of Microsoft programs (especially Excel)

Benefits

Why Malta?
Because life outside work actually matters.

Living in Malta means:

• Short commutes and more free time
• International environment. You\'ll work with people from all over Europe
• Outdoor lifestyle most of the year
• Easy travel connections
• A social expat scene where it\'s easy to build a network

You\'re not just changing jobs. You\'re upgrading your lifestyle.

What Our Client Offers

This is a company that values collaboration and initiative. They invest in their people, both professionally and personally.

• Competitive salary and benefits
• A multicultural, inclusive work environment
• Career development and learning opportunities
• A team culture where ideas are welcomed
• A workplace that celebrates wins (yes, including the Friday socials)

If you want a role where you learn how a financial business really operates, while living somewhere people usually go on holiday — this one\'s worth a serious look.