Delivery Service Partner Manager

iMile is a leading logistics provider, specializing in smart solutions for e-commerce businesses across the Middle East, China, Europe and Latin America. Headquarters are based in Dubai, operating in over 30 countries worldwide. With strong expertise in cross-border e-commerce, iMile provides reliable, flexible, and technology-driven solutions.

If you thrive in a dynamic environment, love solving problems on the fly, and want to be part of building something with passion, then we’d love to meet you.

Job Overview

As the Delivery Service Partner Manager you will play a key role in expanding and managing iMile’s regional delivery partner network. You’ll be responsible for developing strong partner relationships, ensuring seamless integration into our delivery operations and driving performance and service excellence across assigned areas.

Responsibilities

• Identify, onboard, and manage franchisees and regional parcel delivery partners, ensuring alignment with iMile’s operational standards and business goals.
• Lead the integration of partners into the iMile delivery network, providing comprehensive training and ongoing support. Monitor key performance indicators (KPIs) to ensure high-quality performance.
• Act as the liaison between partners and internal operations teams, identifying issues, resolving operational challenges, and continuously improving delivery efficiency and service levels.
• Drive regional growth by expanding delivery coverage, enhancing operational efficiency, and elevating customer service quality across assigned areas.
• Take ownership of performance targets, ensuring KPIs are consistently met or exceeded.

Qualifications

Preferred Qualifications:

• Proven experience in logistics or channel/partner management.
• Strong sense of ownership and accountability — you take initiative, follow through and treat the business as if it were your own.
• Demonstrated ability to manage partners and deliver results under pressure in a fast paced environment.
• Analytical mindset with strong problem-solving skills and a hands-on approach.
• Excellent communication, coordination, and stakeholder management skills.
• Comfortable navigating ambiguity and working independently in a rapidly evolving environment.
• Fluent German and English language skills are required, any additional language skills are a plus.

If you are interested in this position, please send your resume to