Desktop Support Engineer (all genders)

Location: Berlin | Hybrid (3 days office / 2 days remote)

Competitive salary + excellent benefits

Join the IT distribution sector and deliver exceptional customer service to our internal colleagues, whilst enjoying a rewarding career within a supportive and flexible working environment.

We have a fantastic opportunity for a Desktop Support Engineer to join our friendly team based in Berlin. You will join our European IT Support Team.

Our onsite Desktop Support Engineer will be responsible for the day-to-day support of users and IT equipment within a busy office. This will entail managing the Office 365 environment, maintaining business applications and contributing to the efficient allocation computer hardware and software resources.

Your Key Responsibilities

• Onsite analysis, diagnosis, and resolution of desktop problems for end users (software/hardware/network troubleshooting)
• Work and collaborate with Desktop Support team and IT Infrastructure engineer to prevent system downtime
• Equipment set up for new joiners
• Responding to IT tickets and ensuring end users are kept up to date with progress
• Ensuring employee desks are fully set up and working
• Desktop performance monitoring and optimization
• Manage and troubleshoot access to shared folders and shared printers
• Oversee the procurement, setup and running of hardware and software for company needs.

Qualifications / Requirements

To be successful in your application, you will need to have already gained some experience in providing desktop support, possess effective interpersonal skills and ejoy working with a wide range of customers.

Technical experience and capability in Lenovo hardware maintenance, Windows 10/11, Office 365 and DNS & DHCP systems is essential, as is good knowledge and understanding of Cloud applications.

About Us

Westcon-Comstor is a global technology distributor specializing in cybersecurity, networking, and hybrid cloud solutions. As Growth Architects of the channel, we empower IT partners, vendors, and end customers to seize opportunities, unlock potential, and achieve scalable success.

• 30 days vacation and up to 30 days workation per year.
• Regular company events: We live team spirit!
• On-the-job training and extensive development opportunities.
• JobRad leasing: Mobility reimagined.
• Company pension plan and numerous discounts via "Corporate Benefits".
• Stay fit and healthy: Access to thousands of gyms as well as wellness and mental well-being apps.
• Germany ticket subsidy for relaxed and affordable travel.

What we offer

• An inclusive and supportive work environment where diversity is celebrated.
• Opportunities for professional growth, learning, and career development.
• Flexible working arrangements, health insurance, and other benefits to support your wellbeing.