Desktop Support Engineer -Germany

Stellenbeschreibung:

Job Overview

BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than four countries, including the UK, France, Germany, and Belgium. We provide innovative software solutions for businesses of all sizes, with a focus on web & mobile applications, e‑commerce websites, data & analytics, field services, and more.

Location

Dedicated requirement in Germany – Munich
No sponsorship provided for this role.
Required experience – 4+ years

Job Description

Desktop Technician will provide day‑to‑day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. The Desktop Support Engineer provides break‑fix, fault diagnosis and resolution, including fault analysis for core operating systems and approved application suites.

Responsibilities

Provide second‑level contact and problem resolution for customer issues.
Work with vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
Have basic knowledge of macOS to support Apple PC users.
Install, upgrade, support, and troubleshoot printers and computer hardware.
Perform general preventative maintenance tasks on computers, laptops, and printers.
Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity, workstation hardware/software.
Have broad IT experience with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
Work in a project‑based environment requiring flexibility and teamwork. Perform other duties as assigned.

Qualifications

Bachelor's degree or equivalent in Computer Science or related field.
CompTIA A+, Microsoft Certified Professional (MCP) or better.
Minimum of 18 months of IT experience.
Experience with Windows 7‑10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti‑virus solutions, and helpdesk ticketing systems.
Experience with mobile device management, including iOS and Android devices, enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
Proven analytical, troubleshooting and problem‑solving skills.
Proven ability to multitask, prioritize effectively, and meet SLA’s.
Excellent communication, relationship‑building and internal customer service skills.
Adaptable and flexible in a fast‑changing industry and work environment.
Willing to work off‑hours and weekends when required for projects or emergency support.

Benefits and Package

Competitive salary and a comprehensive benefits package.
Commitment to a diverse, open, and collaborative work environment where merit is recognized.
Opportunities for professional growth and development.