Digital Products – Operations Compliance Management Lead

Specialty/Competency: Advisory Other

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 20%

A career in Products and Technology would provide you the opportunity to be part of an organization that is building a leading tech experience that solves big challenges for our firm and our clients. Our products and tech-driven solutions are how we move faster, cut through complexity and fuel growth. We start with the problem and solve it with experience and tech know-how. Our skilled technologists, data scientists, product managers and business strategists are passionate about using technology to accelerate change.

Our external facing team is responsible for moving products into the operations phase after being successfully built and released to clients. The Operations team provides white‑glove support to our client's client and runs, operates and maintains with the highest level of standards.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose‑led and values‑driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

Responsibilities

PwC Professional skills and responsibilities for this management level include but are not limited to

As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub‑standard work or work that does not meet firm’s/client’s expectations.
• Use data and insights to inform conclusions and support decision‑making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm’s code of ethics and business conduct.

Basic Qualifications

Job Requirements and Preferences

Minimum Degree Required

Bachelor Degree

Additional Educational Requirements

In lieu of a Bachelor Degree, 12 years of professional experience involving technology‑focused process improvements, transformations, and/or system implementations.

Minimum Years Of Experience

6 year(s)

Preferred Qualifications

Master Degree

Certification(s) Preferred

CRISC, CBCP certifications, Project Management Professional (PMP) or other related certifications.

Preferred Knowledge/Skills

Demonstrates extensive abilities and/or a proven record of success as a team leader by:

• Functioning as PwC Digital Operations point of contact related to Business Continuity / Disaster Recovery;
• Formalizing disaster recovery program for PwC Digital Operations including documentation, procedures, gap identification, testing, education, and advocacy;
• Planning and directing periodic disaster recovery tests, either table top or physical which requires reestablishing the information systems capability at a remote site;
• Day‑to‑day maintenancing day‑to‑day Business Impact Analyses and Business Continuity/Recovery Plans, including initiation, tracking, and audit of plan review and approval process;
• Auditing BC/DR plans and response documentation for accuracy and completeness regularly;
• Helping to ensure that Business Resilience data and processes are aligned and integrated with other facets of PwC Products & Technology, including Digital and PwC Technology / Network Information Security;
• Providing consultation to Digital product teams in handling client inquiries on BC/DR; and,
• Having Experience in the establishment and managing the development, implementation and maintenance of solutions to include disaster recovery planning and maintenance, coordination of recovery exercises, and ongoing process improvement.

Demonstrates extensive abilities and/or a proven record of success in the following areas:

• Being able to build and leverage internal and external relationships, facilitate decisions and results at all levels of the enterprise, and drive strategies and projects to solution;
• Demonstrating analytical and problem‑solving skills applied to both technical and business challenges;
• Possessing knowledge of applicable practices and laws relating to data privacy and protection;
• Possessing general knowledge of modern software development, application environments, cloud computing, etc.;
• Having project management experience;
• Having the ability to manage and work in fast paced dynamic environments;
• Demonstrating effective leadership and communication skills;
• Having experience working in a team‑oriented, collaborative environment;
• Demonstrating results orientation, initiative, attention to detail, and customer service orientation; and,
• Possessing proven written, verbal and presentation communication skills.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H‑1B lottery, except as set forth within the following policy: link .

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

Please note that, at this time, to be in‑person at a PwC office, client location or PwC‑sponsored events, you must be fully vaccinated against COVID‑19.