Digital Specialist – Commercial Processes

Dormer Pramet is on an exciting digital transformation journey — and we’re looking for a Digital Specialist – Commercial Processes to join our Digital Experience & Engagement team to help us shape the future of our customer experience and internal commercial workflows.

If you’re passionate about improving processes, connecting systems, and helping teams work smarter, this role is for you!

Location

Flexible with in Europe

This position is not restricted to the locations listed in the job requisition. We are open to hiring the right candidate in any location within Europe where we can support employment.

What You Will Do

As our Commercial Processes Digital Specialist, you will help optimize and digitalize how we work across eCommerce, CRM, ERP, and other digital platforms. Your mission: make our commercial processes simpler, faster, and more consistent for both customers and internal teams.

Your key responsibilities

Digitalize & Improve Commercial Workflows

• Analyze and improve processes like quoting, ordering, pricing, and customer interactions.

• Design and implement streamlined digital workflows across regions and channels.

• Document and maintain global ways of working.

Align Systems & Data

• Ensure roles, permissions, data models, and approval flows match across systems (SAP CC, ERP, CRM).

• Support compliance related to data governance and privacy.

Support eCommerce & CRM Enhancements

• Support updates, testing, and releases for our digital platforms.

• Monitor performance and identify opportunities for improvement.

Turn Data Into Insights

• Build or support dashboards showing full customer journeys (quote → order → fulfillment).

• Identify system issues (e.g., order fallouts, pricing mismatches, missing master data).

• Translate findings into actionable improvements.

Drive Adoption & Collaboration

• Work closely with Sales, Marketing, Customer Service, IT, and Digital teams.

• Translate business needs into system requirements across eCommerce, CRM, and ERP.

• Support communication and training to drive adoption.

Continuous Improvement

• Stay updated on trends in B2B eCommerce and digital process automation.

• Recommend innovative solutions and best practices.

What You Need to Succeed

• Strong analytical and problem‑solving skills.

• Ability to understand and optimize cross-system commercial workflows (eCommerce ↔ CRM ↔ ERP).

• Excellent communication skills to work across technical and business teams.

• Understanding of UI/UX principles, APIs, integrations, and automation tools.

• Awareness of digital compliance principles.

• Familiarity with agile ways of working.

Experience & Education

• Hands‑on experience with B2B commercial workflows or digital transformation.

• Collaboration across Sales, Marketing, and Customer Service teams.

• Exposure to B2B eCommerce, CRM, and ERP systems.

• Experience with process mapping, documentation, and optimization (BPM).

• Bachelor’s degree in Business , Digital Commerce, Information Systems, Marketing, or related fields.

• Strong proficiency in English.

• Training/certifications in eCommerce, BPM, automation, Lean, Agile, or data analytics, is a plus.

Why Join Us?

• Be part of an exciting global digital transformation initiative.

• Work cross-functionally with diverse teams.

• Help shape global processes that impact customers and operations worldwide.

• Grow your digital and commercial skills in an innovative, supportive environment.

If this sounds like the right next step for you, we’d love to hear from you!

Apply now and help us build the future of digital commercial excellence at Dormer Pramet.