Director Account Management (m/f/d) Consumer & Services

Director Account Management (m/f/d) Consumer & Services

Are you passionate about the Retail and Consumer Packaged Goods industry and want to leverage technology to drive transformation for CPG&R clients in Germany?

EPAM is looking for an experienced account management professional in Munich to manage client relationships with a prominent multi brand apparel client.

As an Account Management Director , you will play a vital role in driving the success of this account and have responsibilities covering commercial management, new business identification and delivery governance.

As part of this role, you will be responsible for working with cross functional teams to consult, design and deliver digital innovation & transformation solutions to clients in consumer and retail space. You will leverage industry expertise and experiences using technologies to transform organizations across a variety of focus areas. You will utilize your client management experience to develop relationships and identify opportunities for the wider practice.

Responsibilities

• Act as a trusted advisor with the CPGR space, providing clients with advice on the latest technology trends
• Collaborate with cross functional teams to deliver technology focused transformation projects across a variety of areas
• With the support of our sales/pre-sales teams, assess client opportunities, generate & respond to RFP’s, create proposals and presentations, establish senior relationships with clients and prospective clients and help to close/sign new deals
• Shape and scope consulting engagements, establish optimal operating models and project team organization and leading the transition from the sales process to the delivery phase
• Stay abreast of current and emerging trends, unique opportunities and challenges in the sectors, markets and geographies (focus on German based clients) in which our clients operate and offer clarity in how these affect our clients’ businesses and initiatives
• Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth of practice activities within our Retail and Consumer Products portfolios
• Align with Business Unit goals and objectives, support company financial goals including revenue and profit targets

Requirements

• Demonstrable broad and deep expertise in Retail and Consumer products and clients in Germany
• Deep industry experience in trendsetting, digital & innovative technology focused leadership positions or the equivalent from a recognized consultancy practice
• Strong problem-solving and creative-thinking skills
• Willingness to lead people and recruit your own team
• Ability to travel on an as needed basis
• Strong interpersonal and communication skills
• Seasoned presentation skills
• Gravitas and personal credibility with senior executives
• Proven ability to manage client consulting engagements under high stress, or the management of digital innovation transformation programs to completion
• Sound business acumen; commercial and strategic skills; numeric fluency; negotiation skills; advocate for diversity
• Fluent German and English language skills are required

We offer

• 30 days holiday per annum
• Company Pension Scheme
• Regular performance assessments
• Fitness-First Black Membership
• Employee Stock Purchase Plan (ESPP) (subject to certain eligibility requirements)
• Unlimited access to LinkedIn learning solutions
• Friendly and enjoyable working team
• Regular corporate and social events
• Flexible and remote working opportunities
• Award-winning workplace: Recognized by Kununu (Top Company 2022–2025), Glassdoor (Best Places to Work 2023–2024) and the NewWork Business Award 2025 for outstanding culture, innovation and employee satisfaction
• *All benefits and perks are subject to certain eligibility requirements