Director Banquet Operations (f/m/d)

**Additional Information**
**Job Number**
**Job Category** Event Management
**Location** Sheraton Frankfurt Airport Hotel and Conference Center, Hugo-Eckener-Ring 15, Flughafen/ Terminal 1, Frankfurt am Main, Hessen, Germany, 60549
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**Schedule** Full Time
**Located Remotely?** N
**Position Type**
Management
**Be empowered.**
**Begin:**
Personalised onboarding program & staff accommodation subject to availability to support your start
**Belong:**
A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another
**Become** : Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels
**Be connected:**
Numerous employee events and team-building activities to strengthen our u201cTeam Spiritu201d
**Be honored:**
Holiday and Christmas bonuses, discounted parking, travel cost subsidies, appreciation rewards, employee referral program, discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide
**Be well:**
Various wellbeing and (mental) health offerings, Serve360 initiatives, healthy meals in our staff restaurant, and many opportunities for social engagement
**Be you.**
Two brands, one workplace full of event energy: At the
**Sheraton & Marriott Frankfurt Airport Hotel** , we bring hundreds of events to life every year - from exclusive board meetings to large international conferences.
As
**Director of Banquet Operations (m/f/d)** , you lead
**end-to-end banquet & event operations**
across all function spaces-
**hands-on and
on the floor** , visible to guests and teams, and accountable for quality, guest satisfaction, and financial results. Ideal for a seasoned banquet professional ready for the next step in a highu2011volume, international setting.
Your key responsibilities include:
**Manage Banquet Operations**
**Forecast and project departmental supply**
needs (e.g., china, glass, silver, buffet presentations, props)
Apply relevant laws and regulations for events;
**ensure HACCP**
compliance
Control banquet beverage costs using u201cUseu201d records; manage perpetual beverage inventory
Ensure accurate
**customer billing**
and precise BEO execution
Coordinate flawlessly throughout each event;
**attend pre-/post-con meetings**
Keep function spaces and back-of-house areas clean and maintained; ensure furniture & equipment care and inventories per corporate guidelines
**Lead the Banquet Team**
Lead shifts and actively participate in service - visible, pace-setting leadership
Run daily/weekly line-ups to review upcoming events and prevent service challenges
Embed
**guest satisfaction**
in team meetings and drive continuous improvement
Manage and develop a team of approx.
**18**
(incl.
**Banquet Reception / Meeting Concierge)** : goals, briefings & monthly meetings, coaching, and performance reviews
**Drive Profitability**
Build lasting relationships with groups to
**drive repeat business**
and growth
Plan staffing to
**forecast and service standards** ; manage controllable expenses (beverage, labour, equipment, externals); protect assets and report accurately and on time
**Deliver Exceptional Service**
Anticipate guest needs and respond promptly; be the on-site host for planners and VIPs
Resolve issues and complaints professionally with thorough follow-up; empower associates to deliver excellent service
Raise
**service performance via SOP**
optimisation and continuous process improvement
**Administrative Excellence**
**Maintain daily reports and KPIs** ; standardise workflows and ensure consistent documentation
Partner closely with Culinary, Stewarding, Engineering/AV, Housekeeping, Front Office and 3rd-party event partners; facilitate smooth cross-functional collaboration
**Be able.**
Vocational training/degree in hospitality/events
**and**
several yearsu2019 leadership experience in banquet/event operations
**OPERA proficiency (essential)** ; confident with MS Office and event/POS systems
Proven track record with
**large-scale events (800+ pax)**
Strong leadership, decision-making, and problem-solving - especially under time pressure
Solid knowledge of banquet & service standards, room/table setups, food & wine pairings, and upselling
Excellent
**German and English** ; polished, professional demeanour
Highly organised, detail-oriented, resilient & flexible (evenings, weekends, holidays); comfortable with extended standing/walking and light lifting
**Be connected.**
We look forward to getting to know you!
Once we receive your application, weu2019ll get back to you promptly.
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture that puts people first. We are committed to non-discrimination on any protected basis, such as disability, origin, religion, sexual orientation or any other basis covered by applicable law._
#LI-AR2
When you join the Sheraton family, you become a member of its global community. Weu2019ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If youu2019re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be u2018The Worldu2019s Gathering Placeu2019. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
**Be**
where you can do your best work,u200b
**begin**
your purpose,
**belong**
to an amazing globalu200b team, and
**become**
the best version of you.