Dynamics 365 (Senior) Business Analyst

At DIGITALL we don't just deliver technology we deliver the future! We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways. As a human-centric organization, our teams are built on mutual respect and open communication, allowing everyone to be authentic, express ideas and unleash their potential. We are proud of our DIGITALL bright minds and never stop developing their skills to keep pushing boundaries together and do what we love. DIGITALL operates globally with a team of 1000 experts in 16 locations across 8 countries.

This is your job:

• Advice on a CRM vision and roadmap based on added value to the client's business strategy
• Advising the customer on possible uses of Dynamics 365 and the Power Platform to optimize business processes
• Moderate Envisioning Workshops to ensure future value add of the platform for the client
• Support and advice for the Product Owner and Stakeholder of the client
• Documentation of the processes and the proposal for the functional solution architecture
• Taking care of the right user adoption concepts incl. Change Management and Training
• Presentation of the functional and technical requirements to the customer
• Link between the department and the project/development team
• Facilitation, implementation and documentation of requirements workshops
• Advice on setting up the backlog for (technical) work packages
• Configuration & light Customizations of the System

Your qualifications:

• 3+ years of practical working experience within Microsoft Business Applications
• Knowledge of the following modules is an advantage: Microsoft Dynamics 365 CE (Customer Insights Journeys, Customer Service, Sales, Field Service), Contact Center Power Platform Configuration & Implementation
• Microsoft Dynamics / Power Platform certification is an advantage (e.g. PL-200)
• Knowledge in GenAI, Copilot, Agents is an advantage
• Requirement Engineering (certification is an advantage)
• Product Backlog Management (DevOps, Jira)
• Agile project methodology
• Ability to deal with conflict and goal-oriented communication (in German and English)
• Process thinking
• Moderation skills
• Management of the customer on business process owners
• Solution-oriented approach
• Clear and simple communication of relevant technical details
• High degree of self-organization
• Structured approach and flexibility

Organizational information:

• All applications will be treated in strict confidentiality
• Please note that only shortlisted candidates will be invited to an interview