E-Commerce Customer Service (german-speaking) (w,m,d)

Stellenbeschreibung:

1 week ago Be among the first 25 applicants

We, VanSprint, are a retailer that specialises primarily in e-bikes and bicycles. We combine our passion for bikes and e-commerce to bring e-bikes closer to people all over the Netherlands and Belgium. We do this mainly through our successful webshop. The bicycle industry has experienced major ups and downs in recent years. Thanks to our dedicated team, we have been able to navigate the ‘downs’ unhindered and continue to grow steadily. Would you like to become part of a strong team? Then read on below.

About the position

As an employee in the customer service / call center for the Dutch market you will support our customers in the Netherlands and Belgium, and answer all their questions by telephone and e‑mail.

Responsibilities

Receiving telephone and written inquiries, complaints and claims
Maintaining customer relations and satisfaction
Processing, following up and coordinating the timely processing of inquiries, as well as providing telephone and written feedback
Advice and provision of product and service information via telephone and e‑mail/ticket system
Generating sales leads and positive reviews
Preparation of offers and leasing orders
Forwarding product and service problems to the right place
We always welcome process optimisation and further development

Your profile

Impeccable customer skills, you have strong empathy and integrity
You are able to work independently and self‑motivated, self‑confident and proactive in your work and can deal well with problems
You are proficient in MS Office and/or Google Sheets
Dealing with customers by phone and email is no problem for you
You speak Dutch at native speaker level, but ideally you can also communicate in German and/or English (not a dealbreaker)

Why VanSprint?

We are a young, dynamic and successful team – everyone plays their part to offer our customers the best possible service. We offer flat hierarchies and are always open to your suggestions for improvement, which are quickly implemented. “We do things this way because we've always done them this way” doesn't exist with us. We are not afraid of change and can offer you a future‑proof position in our company.