E-commerce Seller Performance Manager, German Market (m/w/d)

E-commerce Seller Performance Manager, German Market (m/w/d)

Online marketplaces have never been this awesome.

About the Role As a Seller Performance Manager, your mission is to optimize long‑term seller success and ensure a healthy, growing marketplace. Balancing strategic initiatives with hands‑on operations, you will directly impact our marketplace's reputation and sustainability by ensuring core KPIs are consistently met and sellers thrive.

Your Responsibilities

• Empower Sellers: Build trusting relationships through regular touchpoints (calls, presentations, visits) and collaborative KPI tracking.
• Drive Performance : Develop and execute strategies to boost NPS and Seller Account Health, championing a strong customer‑centric mindset.
• Connect the Dots: Act as the central hub across internal teams and external partners to resolve complex operational roadblocks.
• Analyze & Optimize : Continuously track marketplace metrics to turn raw data into actionable performance improvements.
• Expand Horizons : Identify and unlock new cross‑border selling opportunities.
• Ensure Smooth Operations: Optimize order fulfillment processes and oversee accurate seller payouts.
• Protect the Marketplace : Enforce compliance guidelines to maintain a high‑quality, healthy seller ecosystem.

You've got

• Bachelor’s degree or relevant vocational training.
• Experience in E‑Commerce and a solid understanding of the marketplace business model.
• Familiarity with data analysis tools (e.g., Excel, Power BI) and the ability to interpret data to derive actionable insights.
• Strong relationship‑building and sales‑oriented skills, including presentation, negotiation, and persuasion.
• Clear, precise, and professional communication skills.
• Proficiency in the language of the assigned country.

We've got

• Innovative product and exciting career opportunities in an agile environment with a start‑up mentality.
• A diverse and vibrant international environment of 70+ different nationalities.
• Flexible working hours and hybrid working with also flexible home office policy.
• Full support from METRO Group – our mother company.
• Metro Card for shopping at discounted rates & company discounts with renowned brands.
• JobRad and JobTicket programs for commuting.
• Health and wellbeing support.
• Language courses subsidy for professional growth.

We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.