[EHQ] EU ES HVAC Quality Control & Field Support Engineer (m/f/d)

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier, better life for all.

With a rich history spanning over six decades and a global presence of more than 100 subsidiaries, we operate on a truly global scale. Since our establishment in 1958, our dedication to enhancing lives worldwide through innovative products has remained unwavering. Our business domains include Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions.

Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom, fostering a collaborative work environment.

Join us and become a part of a company that is not just about creating solutions for a better life, because at LG, Life's Good.

We are looking for an EU HVAC Quality Control & Field Support Engineer to strengthen our technical support and quality management across European markets. In this role, you will work closely with European subsidiaries and HQ to analyze HVAC field issues, improve product and service quality, and support continuous technical capability development.

Key roles & responsibilities

Field Quality & Technical Support

• Respond to HVAC field issue inquiries and provide technical analysis and solutions
• Visit customer sites to investigate field issues, conduct system checks, and prepare technical reports
• Identify product improvement opportunities based on field feedback

Technical Documentation & Training

• Create and manage Technical Guides to improve installation and service quality in Europe
• Develop training materials and deliver technical training to European subsidiaries

Cross-Regional Communication

• Act as a technical interface between HQ in Korea and our 14 European subsidiaries
• Analyze field issue phenomena, define potential root causes, and propose countermeasures
• Provide indirect quality support via email and regular communication channels

Stakeholder & Issue Management

• Hold regular meetings with assigned subsidiaries to track and manage quality issues
• Support product quality improvement initiatives in European warehouses

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable federal, state, or local law.