Empower Configuration Specialist

Key Requirements:

• Extensive hands-on experience with the Empower loan origination system
• Strong understanding of system configuration and capabilities within Empower
• Ability to translate business needs into system configurations
• Familiarity with the full loan lifecycle and vendor integrations

Config Specialist Expectations (for related roles):

• Ability to triage and resolve complex issues in real time
• Strong problem-solving and critical thinking skills
• Experience working directly with business stakeholders
• Skilled in requirements gathering and documentation
• Deep understanding of loan lifecycle processes

Conversion Update: Empower Implementation

• The conversion to Empower has been successfully completed
• We are now in the post-implementation phase
• Initial low volume limited visibility into system pain points
• As volume increases, key issues and inefficiencies are now surfacing
• Current environment requires:
  • Rapid triage of incoming issues
  • Parallel focus on forward-looking roadmap development

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life & Disability Insurances