Enterprise Service Management Consultant (f/m/d)

Overview

We are seeking Enterprise Service Management Consultants (f/m/d) of all experience levels (Junior, Mid-Level, Senior, Architects) and specialties (Developers, Administrators, Business Analysts, Architects, Project Managers) to join our growing team. You will work on diverse projects spanning ITSM and ITOM, as well as custom app development and workflow automation, across Atlassian, Freshworks, ServiceNow, and Servicely platforms.

Your Mission

Responsibilities vary by role and seniority but may include:

• Collaborate with clients to gather requirements and design tailored ESM solutions
• Develop, configure, and customize ESM modules (ITSM, CSM, HR, ITAM, etc.) to meet business needs
• Lead or support end-to-end implementations, upgrades, and integrations with third-party systems
• Optimize workflows, automate processes, and enhance user experiences across the platform
• Provide technical guidance, mentorship, or project leadership (senior roles)
• Conduct training sessions and create documentation for clients and end-users
• Stay updated on ESM solution releases, trends, and best practices

Your Profile

Required skills may vary by role and seniority.

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 0–2+ years (Junior), 3–5+ years (Mid), or 5–8+ years (Senior) of ServiceNow experience
• Familiarity with core ESM solution functionalities (Incident, Change, Catalog Items, etc.)
• Basic to advanced scripting skills (JavaScript, Glide, AngularJS)
• Strong problem-solving and communication skills
• Ability to work in Agile/Scrum environments
• Certifications related to ESM solutions

How to apply

Please submit your resume and a cover letter specifying:

• Your role and level (e.g., Developer, Architect, Business Analyst) and level (Junior, Mid, Senior).
• A summary of your ESM experience and certifications (if any).
• Why you’re passionate about joining our team.

Let’s transform the future of service management together — apply today!

Why us?

What is a given for us is a reflection of our "WE" culture. We offer varies of benefits and opportunities to grow with TIMETOACT GROUP.

Benefits and culture highlights

• Work & Life: Mobile and flexible working for optimal work-life integration
• Growth & Development: Regular training, further education, and certifications
• Equipment: Company hardware for private use
• Refreshments: Free soft drinks, coffee, and tea
• Time Off: 30 days of vacation, special leave, and sabbatical options
• Celebrations: Company events and team activities
• Value add: Remote work options (Workation) within EU, company bike/public transport/car, health and wellbeing programs, pension plans and disability insurance, referral bonuses, networking events
• Notice: Benefits may vary by company, location, and country

About Us

Diversity, innovation and team spirit – that’s TIMETOACT GROUP. We are a leading IT service provider with over 1,600 colleagues across 22 cities in Germany, Austria, and Switzerland, plus offices in Italy, the Netherlands, Spain and the USA. We generate revenue across global hubs and partner with AWS, Atlassian, Google, Microsoft, IBM and SAP to help customers unlock cloud potential and shape digital transformation. We operate across 11 specialized companies within a strong network. Our WE culture is the center of our work, and we value mutual respect, motivation, and collaborative growth. We welcome IT talents from diverse backgrounds and do not discriminate based on gender, origin, sexual orientation, age or religion.

Last updated: We’re continuously posting new opportunities in IT Service Management across Germany.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Software Development

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