ERP Support Specialist (m/f/d) Cologne Posted on 08.08.2025

As Europe’s No.1 e-pharmacy, Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to our vision: "Until every human has their health" . If you’re seeking a career that offers purpose and aligns with your values, join us and start your #Redcareer .

About the Role

We are looking for a hands-on ERP Support Specialist (m/f/d) to strengthen our team. You will be responsible for first and second-level support across multiple ERP systems, including Microsoft Dynamics AX 2009 and D365.

Your core responsibilities will include monitoring, analyzing, and resolving technical support issues, primarily related to batch processes and system notifications managed via our shared inbox in Front. This role is ideal for someone with a technical background who enjoys structured support work and collaboration with various teams.

About your tasks:

• Handle technical support requests and incidents across AX 2009 and D365.
• Monitor and react to batch job errors and alerts via the Front app, ensuring issues are resolved or escalated appropriately.
• Proactively check measurement data for interfaces and services.
• Investigate functional or configuration-related root causes with internal teams or external partners.
• Collaborate closely with internal stakeholders to ensure data flows and integrations operate reliably.
• Perform validation tests on business processes when fixes are applied.
• Maintain clear status tracking of open issues and coordinate progress with responsible teams.

About you:

• Degree in Computer Science, Information Technology, Engineering, or a related technical field.
• 1–3 years of experience in ERP support, technical operations, or system administration.
• General understanding or hands-on experience with ERP systems (any platform).
• Strong analytical mindset with attention to detail and commitment to system reliability.
• Familiarity with message queues, JSON, and XML for analyzing data exchanges and errors.
• Experience working with Jira and Confluence (or equivalent tools).
• Excellent communication skills and a collaborative, solution-driven attitude.
• Fluency in English; German is considered a plus.

About your benefits:

To support your individual needs—whether it’s living a healthy life, spending time with family, or developing your skills—we offer a range of site-specific benefits:

• Remote space : We grant €500 to set up your home office environment.
• Anchor days : Travel to the office for designated days, with all costs reimbursed.
• Sports : Membership at Urban Sports Club for a wide variety of sports offers.
• Mental Health : Access to free, anonymous support from nilo psychologists.
• Personal development : Support for your growth through various training programs.

Over 4,656 employees across 10 teams and 4 brands are part of the Redcare family.

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