Field Product Specialist (Hyperpolarization/NMR) (m/f/d)

Your mission

We are seeking an experienced Field Product Specialist to serve as the primary interface between Engineering and Science. This multidisciplinary role requires a deep understanding of both fields to ensure the reliable operation of our Preclinical Polaris. You will be responsible for the seamless transition from hyperpolarization physics to high-quality diagnostic doses, translating scientific needs into technical solutions. This position combines deep NMR expertise with hands‑on collaboration between our customers and internal product teams.

System Operations & Technical Support

• Serve as the technical lead for the Preclinical Polaris, supporting daily operation and optimizing workflows for the reliable production of hyperpolarized doses
• Diagnose and resolve complex mechanical and software issues to ensure continuous system availability
• Perform Tier 1 system maintenance and repairs, acting as the subject matter expert and collaborating with Engineering when required
• Support system demonstrations in collaboration with Product Management

Quality Control & NMR Validation

• Develop and maintain SOPs for NMR analysis and quality control
• Support validation activities and analyze system performance to ensure long‑term stability and reproducibility
• Ensure field activities comply with applicable regulations, safety standards, and quality requirements

Training & Implementation

• Develop and deliver user training and documentation for the Preclinical Polaris
• Lead technical onboarding for researchers and clinical staff, enabling effective system use in daily practice
• Support Site Acceptance Testing (SAT) to ensure systems meet performance expectations at installation

Cross-functional Collaboration

• Act as the voice of the field for R&D, Engineering, and Product Management
• Support the evaluation and validation of new hardware and software features

Your profile

• A PhD or Master’s degree in Physics, Chemistry, Engineering, or a related field with significant practical experience in NMR and polarizer systems
• Deep expertise inNMR spectroscopy, must be comfortable with both the theoretical framework and the practical operation of NMR hardware.
• Direct experience withHyperpolarization (HP)technologies (e.g., DNP, PHIP) (Preferred)
• Strong pedagogical skills for training others and a "facilitator" mindset to help users navigate complex technology.
• Excellent problem‑solving, critical thinking, and communication skills.
• Proven ability to troubleshoot complex systems and manage customer relationships effectively.
• Willingness to travel extensively, both domestically and internationally (up to 70%)
• Valid driver’s license

Why us?

• Competitive compensation, including base salary and stock options (virtual shares)
• Homeoffice options or relocation support
• Annual health budget (Allianz bKV)
• 30 vacation days
• Flexible working hours
• Key role in a highly advanced and fast‑growing startup company
• Ample opportunity for personal initiatives, openness to new ideas, and room for considerable personal impact
• Impactful product promoting better understanding and treatment of disease
• International and dynamic team, comprising over 30 different nationalities
• EGYM Wellpass membership
• Permanent employment contract, providing stability and long‑term career growth opportunities
• Enjoyable work atmosphere with an open‑door and open communication mentality
  

Contact information

Any questions? Please contact:
Sandra Schärli
Senior Talent Acquisition Manager
mail:
Please note that, for data privacy reasons, we’ll not review applications or CVs sent via email. Unsolicited applications can be submitted here.