Field Service Engineer Digital Technologies London

Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you're helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges. 

The Service Engineer Digital Technologies for Leica Biosystems is responsible for delivering, promoting and selling high quality technical service within geographical area of responsibility, including EU if required, with the objective of achieving customer satisfaction whilst obtaining individual or team revenue and KPI targets.

The responsibility of the position holder is service and maintenance along with troubleshooting and commissioning of the laboratory instruments in the Leica Biosystems portfolio, focusing on configuration and implementation of Imaging Solutions, network devices and remote services.

This position is part of the Service Team, located in UKI and will be fully remote. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

You will be a part of the team in the UK&I region, more specifically UKI Southeast and report to the Service Team Leader UKI Southeast. If you thrive in a dynamic, technical, fast paced role and want to contribute towards a world-class Technical Service organization—read on

In this role, you will have the opportunity to:

• Visit customers to perform preventative maintenance, repairs, fault analysis, and upgrades to achieve optimum customer care and ensure a professional repair in due time with effective and efficient working practices contributing to team goals/KPI's.

• On-site installation of Imaging Solutions, including configuration of network requirements.

• Deliver accurate reporting, handling and timely submission of Salesforce reports, Expenses, Stock management and other relevant service documentation/process transactions.

• Work in close collaboration with DP product specialist EMEA, Business Unit and other LBS Field Service team, to improve reliability and feedback insights on Imaging Solutions technical support.

• Co-operate closely with and support the sales team with tasks such as basic training for customers, installations, demonstrations and setting up systems on the customer network

• Exchange valuable information resulting from customer contacts to increase customer satisfaction. Document customer information with the CRM & Service management systems in a timely manner. Collect, update & distribute knowledge with the product specialists.

The essential requirements of the job include:

• Knowledge of network configuration and setup such as firewalls and TCP/IP networking

• Experience with Windows Server, Linux, VM's and working knowledge of SQL.

• Knowledge of Digital Pathology Integration solutions and software installations advantageous

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Must be able to travel approximately 80 % of the time primarily within the region, this will vary depending on requirements. Overnight travel may be required

• Must have a valid driver's license with an acceptable driving record

• Ability to lift, move or carry equipment up to 25kg,

At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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