Field Service Engineer (m/f/d) Electron Microscopy

Arbeitsort

Berlin

Beginn

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life‑changing therapies, we are here to support them. Our team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry‑leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Responsibilities

As a Field Service Engineer for the Materials and Structural Analysis Division (MSD; Electron Microscopy Service) of Thermo Fisher Scientific you will be responsible for performing the on‑site installation, servicing and repair of sophisticated equipment. You will investigate and approve quality of equipment, instruct customers in the operation and maintenance of the system. Furthermore, you will serve as company liaison with customer on administrative and technical matters for assigned projects and conduct on‑site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options.

Territory: Germany - Berlin area

A day in the life

• Perform remote and on‑site solving, repair and installation of our TEM Electron Microscope portfolio
• Provide on‑site training relative to maintenance and basic operation
• Keep track and maintain local spare part's inventory
• Dispatch third‑party service providers for on‑site work and follow up to ensure problems were resolved to the customer’s happiness
• Actively supervise the status of customer contracts. Track and schedule on‑site PM visit(s).
• Ensure that all documentation related to service support activity is completed accurately and submitted on a timely basis. This includes Field Service Reports, Service Work Orders and Quotes.

Keys to success

• Bachelor's degree in a technical or scientific field (engineering or physics) is required.
  Graduates must have knowledge of Electron Microscope. A full TEM Electron Microscope education is equivalent to the BS degree.
• 5+ years of service experience in a related scientific, technical and / or customer‑facing role desired.
• Must demonstrate excellent judgment in customer relations and in leading company resources
• Strong proficiency in instrument systems technology to include electrical, mechanics, chemistry, and software technology
• Experience with electronics, pneumatic and hydraulic systems
• Proficient in English and preferably German
• Valid Drivers licence
• Ability to travel internationally up to 30% depending on place of residence

What we offer

• A position with an innovative, forward‑looking employer
• Excellent development and career opportunities within a globally growing company
• A company car that may also be used for private purposes
• The option to lease a JobRad (company bike)
• Compensation in accordance with the Hessian IG Metall collective agreement
• Attractive company pension plan
• Flexible working hours to help balance work and family life
• Product training through on‑the‑job learning and equipment training at our production sites in Eindhoven and Brno
• A company culture that embodies integrity, involvement, intensity, and innovation

If you are interested, please apply online with your CV and Motivation Letter including possible start date and salary expectations.

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of color, religion, orientation, gender identity, national origin, disability or any other legally protected status.

Please note we are not interested in receiving unsolicited CVs from any personnel service providers. Should you choose to send us or upload any such candidate document they will not be acknowledged and will be deleted in line with our privacy policy.