Field Service Lead Engineer

The group you’ll be a part of

The group you’ll be a part of is the dynamic and rapidly expanding Europe Regional Account (ERA) team . Our team is not just about the usual Field Service activities; we are at the forefront of innovation. The ERA team regularly engages with special projects at customer sites where we pursue groundbreaking advancements in Specialty Technology. This is an incredible opportunity for you to immerse yourself in a variety of tasks and challenges. You'll get the chance to work directly with a diverse array of customers across multiple sites. Each site presents its own unique product requirements, allowing us to draw on the best that Lam has to offer. This variety not only keeps our work engaging but also enables us to constantly learn and grow.

The impact you’ll make

As a Field ServiceLead at Lam, you will step into the limelight of leading and managing customer support projects. Your work goes beyond installations and troubleshooting; You’ll be involved in the planning, execution and reporting of installation ramps, support contracts and escalations, assisting the ERA Field Service Operations Mgr. in ensuring the operational excellence of Lam resources, as well as of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.

In this role, you will directly contribute to Lam customers’ trust, and Lam profitability, through timely and successful execution of our commitments.

Who we’re looking for

Minimum Qualifications:

• Bachelor’s degree in Electronics, Engineering, or related field with 12+ years of work experience; or Master’s degree with 8+ years; or equivalent work experience.
• Previous proven and extensive experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
• Excellent analytical, problem solving, and decision-making skills.
• Excellent organization and communication skills.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to travel frequently, domestically and internationally, based on customer needs.

What you’ll do

• First and foremost: Be the face of Lam, in engagement with both customer line engineering and leadership ranks
• Be actively involved in the planning and execution of multiple systems’ ramps, single installation projects, upgrades, and leading the response to customer critical escalations.
• Support New Product incretions, some First-on-site, some first-in-region
• Oversee the safety and quality of execution, and provide technical instruction, leadership, and mentorship to more junior Field Service team members
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
• Partner directly with customer management, own and run regular and ad hoc customer meetings (executive and technical).
• Develop customer support plan and align required resources. Prioritize and align resources to support customer response plans.

Overall responsibilities of the Field Service team include:

• Develop and provide solutions on quality repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites.
• Analyze and solve problems across a broad range of Lam products to the component level.
• Exercise sound judgment in methods, techniques, and evaluation criteria for obtaining results.
• Develop solutions and provide expertise to solve complex technical engineering problems.
• Ensure problem statements and success criteria are clearly defined and communicated.
• Coordinate and run experiments/tests and generate reports.
• Own Customer Trust KPIs and transparently discuss opportunities and challenges to increase trust.
• Exercise latitude in developing technical objectives and resources. Own site/customer KPIs and lead improvements to meet agreed upon goals.

Preferred qualifications

• Hands-on familiarity with Lam Field Service Reporting systems
• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Communication skills, both written and verbal, in English.
• German language knowledge an advantage.
• Excellent analytical, problem solving, and decision-making skills.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.