Field Service Operations Lead (m/f/x)

Role: Field Service Operations Lead (m/f/x)

Start: February / March 2026

Location: Stuttgart, Germany (Hybrid mode, 2 to 3days on-site required)

Hiring Type: Freelance / B2B

Duration: 6months

Language: Fluent in German and English

We’re looking for an experienced Field Service Operations Lead to own and drive end-to-end regional service delivery across Workplace Services, Field Services, and Device-as-a-Service (DaaS). This is a highly visible, customer-facing role where you’ll work closely with global teams, partners, and senior stakeholders to ensure reliable, high-quality service delivery.

What you’ll be doing

• Lead regional delivery of Workplace, Field Services, and DaaS with full accountability for SLAs and KPIs
• Own service performance, escalations, and customer satisfaction
• Partner with global delivery, engineering, and operations teams to ensure seamless execution
• Manage demand, transitions, and onboarding of new services and projects
• Lead regional delivery teams and third-party service partners
• Drive continuous improvement, operational excellence, and service quality
• Run customer, vendor, and internal stakeholder governance reviews
• Act as the senior escalation point during critical service-impacting incidents
• Implement clear escalation frameworks to reduce repeat issues and improve stability

What you bring

• Strong experience across EUC, Field Services, and DaaS delivery models
• Hands-on knowledge of ServiceNow and ITIL-based service management
• Solid understanding of end-user device lifecycle management (laptops, desktops, mobile)
• Proven ability to manage vendors, contracts, and partner performance
• Excellent problem-solving and root cause analysis skills
• Confident communicator, comfortable engaging with senior customer stakeholders

Your background

• 10+ years in IT service delivery
• 5+ years in a service delivery or operations leadership role
• Strong experience in customer-facing, SLA-driven environments

If this opportunity aligns with your experience and career goals, please connect with me or share your updated CV at