Field Service Supervisor

DESCRIPTION

We are looking for a talented Supervisor – Field Service to join our team specialising in heavy vehicle equipment repairs and maintenance for our Auckland branch. This key appointment is responsible for coordinating all off-site based activities whilst providing direction to a team of dedicated field service technicians.

In this role, you will make an impact in the following ways:

• Efficiently manage the day to day running of field service work,
• Plan, schedule and allocate all field service repair events for Auckland branch,
• Lead, mentor, and coach field service technicians - remotely supervise repairs and sign off on Technicians work - track and measure technician productivity and performance,
• Building and maintaining relationships with customers and suppliers,
• Provide technical support to the staff.
• Maintain a safe workplace in accordance with OH&S requirements.
• Conduct Job Safety Observations and daily review of technician’s JSA’s
• Conduct quality checks
• Identify opportunities for continuous improvement initiatives
• Maintain a high level of housekeeping, workflow, and traffic management in the site.
• Provide remote support to technicians and customers across the Pacific Islands, including coordinating tooling, equipment, and maintaining communication with offshore technicians.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Proven supervisory/leadership experience with a strong technical background – ideally within heavy diesel
• Significant experience in a workshop environment with Strong leadership and people management skills
• Heavy Vehicle qualification and mining exposure – highly desirable
• Motivated towards developing a high performing and professional team and their commitment to safety and providing exceptional customer service

QUALIFICATIONS

Compensation and Benefits

Hourly pay rate commensurate with experience. Participation in an annual variable compensation (bonus) program. Discounts with selected PC software/hardware and a range of vehicles. Annual remuneration reviews. Safety equipment / PPE and uniforms provided and a range of personal and professional benefits.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Technician

ReqID

Relocation Package No

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.