Field Services Engineer (d/f/m)

Field Services Engineer (d/f/m)

Location: Stuttgart, Germany

Work Model: Onsite

Responsibilities

• Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
• Analyze, resolve, respond to, and document end user inquiries
• Install desktop/Laptop software using approved tools
• Troubleshoot operating system
• Troubleshoot connection issues with LAN/WAN
• Update tickets with accurate and timely records of work performed, and resolution detail
• Maintain and contribute to a knowledge base
• Coordinate hardware warranty repair
• Escalate to 3rd party vendors when necessary
• Responsible for raising and coordinating problem management issues
• Strong understanding and skills in SLA, KPI Management

Your Profile

• 2–3 years of hands-on IT support experience, with a strong focus on end‑user support.
• Experience working in factory or manufacturing environments is highly desirable.
• Proficiency in core IT support functions, including:
  • Active Directory user and group administration
  • Operating system imaging and deployment processes
  • Software installation, imaging tools, and automated help desk/ticketing systems
  • Troubleshooting within Windows desktop environments (network connectivity, OS issues, Microsoft Office suite, PC hardware, printers) and installation and configuration of network and local printers
• Solid understanding of networking and security concepts, including TCP/IP and Windows Security (Share and NTFS permissions).
• Extensive knowledge of Windows operating systems and related configuration.
• Basic understanding of infrastructure components, such as servers, switches, routers, and data center hardware.
• Foundational knowledge of backup technologies and related procedures.
• Proven ability to work effectively in team‑oriented, multi‑tower, and vendor‑integrated environments.
• Strong organizational and multitasking skills, with the ability to prioritize workloads efficiently.
• Adaptability to new processes, procedures, and rapidly changing environments.
• Capability to handle and protect confidential information with a high level of integrity.
• Excellent verbal and written communication skills.
• Strong customer service mindset, with a track record of delivering services on time and achieving high levels of end‑user satisfaction.
• Ability to communicate complex technical issues in a clear and understandable manner to non‑technical users and management.