Field Support Engineer

We are hiring for Field Technical Support Engineer

Mode: Onsite weekly 5 Days

Contract: B2B

Duration: 6 Months

Description

• Executive Field support role will be performing all client service actions that are delivered at the customer’s desk. These include: Break Fix, Desk Side Support, IMAC’s, etc. Responsibilities include performing moderate‑to‑complicated configuration and repair of desktop/notebook computer equipment, low‑to‑moderate moderate troubleshooting of technical / software issues on desktop/notebook computer equipment. This role combines good level technical skills with an emphasis on the delivery of a high level of customer service.
• Responsible for on‑site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters.

Pointers

• Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.
• Installs, maintains and optimizes desktop /notebook configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
• Instructs customers in the operation and maintenance of the system.