Field Tech Senior Associate/ Desktop Support Engineer _Contract @Nachterstedt, Germany

Stellenbeschreibung:

Smart edge Client is looking for an individual to help with their #Field Tech Senior Associate/ Desktop Support Engineer at Nachterstedt, Germany

Job Description

Executive Field support role will be performing all client service actions that are delivered at the customer’s desk.

These include: Break Fix, Desk Side Support, IMAC’s, etc. Responsibilities include performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment, low-to-moderate moderate troubleshooting of technical / software issues on desktop/notebook computer equipment.

This role combines good level technical skills with an emphasis on the delivery of a high level of customer service.

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals.

Serves as company liaison with customer on administrative and technical matters.

Responsibilities

Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.
Installs, maintains and optimizes desktop /notebook configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repair services.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
Instructs customers in the operation and maintenance of the system.

If this sounds like a role you would be interested in or if you know someone in this field.