Floor Manager (6 months FTC) - KaDeWe, Berlin

At AllSaints, we're all about emotions – we make sure our customers feel cool and confident. If you, like us, believe in the power of a great outfit, we'd love to get to know you.

We are a global brand comprised of a diverse mix of talented people in a wide range of roles. Our products are designed in-house and manufactured by a small number of suppliers and artisans around the world, adhering to sustainability standards.

We are a brand embarking on a very exciting plan, and we are looking for new team members who want to contribute to it.

DE JOB

As floor manager, you are responsible for supporting the brand leader and store manager in motivating your team to provide our customers with an exceptional shopping experience.

We see your store as a community hub for AllSaints fans and customers in your area who shop with us in-store, online, or through partnerships. As Floor Manager, you will support the brand leader and store team in delivering outstanding in-store service. In your role, you will also provide knowledge, leadership, and support to the stylist team members.

The role requires great organizational skills, resilience, enthusiasm and determination to ensure that the customer experience in the store is consistently excellent and that the store represents the AllSaints brand in the most exciting way possible.

Leading the stylist team will take up a significant portion of your time, coaching and supporting team members, motivating them to succeed and achieve sales targets, and providing exceptional service that makes our customers feel great.

WHAT WILL I DO?

• You will spend most of your day working with our stylist teams in our busy store to ensure that all processes run smoothly and that customers have the best possible experience.
• You are a competent ambassador for our products and possess the knowledge and ability to inspire both our customers in-store and online, as well as your team.
• Commercially motivated, you work at a fast pace and ensure that our products are always well presented, that guidelines are followed, and that the best‑sellers are clearly visible to our customers so that they have the best brand experience and feel great when visiting our store.
• You are responsible for the day‑to‑day operations of the store, and the performance of the team is central to your daily routine. As you further develop your business acumen, you ensure that everything runs smoothly and that your stylists/sales assistants receive the support and training they need.
• They work with the management team to ensure the business exceeds its goals and KPIs.
• They proactively manage personnel matters, such as return‑to‑work discussions, contact with the people and culture team on specific issues that may require investigation, performance/attendance management, and reviews.
• Independently creating and implementing VM floor plans and duty rosters, and preparing the shop for a successful day.

WHAT SKILLS DO I NEED?

• You love fashion! You must be an incredible AllSaints ambassador and believe in the power of a fantastic new outfit.
• Persistence and belief in success – you have high standards and set ambitious goals and deadlines that your team can work towards. You have the winning mentality that your team strives for.
• You know your business inside and out. You're an active user of all reporting technologies; you know what your customers want and how to meet their expectations – that's your passion, and it shows!
• Natural affinity for learning new systems and processes in a digital environment
• Honest, trustworthy and reliable – they embody our brand values.
• They have a mentality that revolves around their customers, profits, and products, as well as the health and safety of their team and customers. They are committed to the success of the brand.
• A confident and hardworking leader – your team enjoys working with and for you and displays these behaviors even in your absence.

About the location

Our concession in KaDeWe, Berlin has been open since 2014 and usually trades from 10:00am - 20:00pm (subject to seasonal change). Our team loves fashion and styling our clients, and share a common passion for living in the city of Berlin for all of its charm. Fun fact, the KaDeWe store was originally founded in 1907. Store Location . Approximately a 20 minute journey from Berlin Alexanderplatz station.

WHAT WE STAND FOR

The Customer is the Boss. We work together as a proud team to achieve the best for our customers.

One Team. We are well-connected and encourage others to share their ideas.

We Do What We Say. We know our goals and work with a clear plan in mind.

We Are Responsible. We are aware of what we do, understand the impact we have on others, and look positively to the future.

BENEFITS

• A generous wardrobe allowance so you can wear our beautiful clothes to work every day.
• Potential to earn more with our team commission program
• We are a “disability confident certified” employer
• Employee discount that you can share with family and friends
• 25 days of vacation, increased to 28 days after 2 years of continuous service.
• Birthdays and volunteer days off
• Extended services for family holidays (fertility, menopause)
• Health days, which you can use for either your physical or mental well‑being.
• Dedicated mental health support from our first responders

#WeAreAllSaints

Our goal is to build truly diverse teams and create an environment where everyone feels respected and valued, and is able to perform at their best while contributing to the success of our brand.

We recognize the importance and strength of diversity and offer equal opportunities to everyone in our employment and recruitment processes. We protect against all forms of discrimination, regardless of gender, marital status, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, transgender status, or age.

Even if you feel you don't meet all the criteria of the job description, we would still be very happy to hear from you. We want you to know that it's incredibly important to us to find people who are passionate about our brand and open to new things.

If you need support or adjustments during your application, please contact us; we will be happy to help.