Fresh Graduates in Logistics wanted! Fulfillment Center Manager (all genders)

Fresh Graduates in Logistics wanted! Fulfillment Center Manager (all genders)

Join the Fresh Graduates in Logistics wanted! Fulfillment Center Manager (all genders) role at zooplus .

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

We’re on a mission to create joy for pets and their parents, driven by our core values of Care , Courage , Openness , and Simplicity . These values inspire us to grow, raise the bar for our customers, and fuel a pet‑first business.

Job Description

In order to supply our customers across Europe quickly and maintain our quality standards, European distribution centers / Fulfillment Centers (FCs) are an integral part of the Zooplus network. As FC Manager, you will oversee the entire process from inbound shipments to delivery satisfaction at the customer’s doorstep, ensuring the highest level of customer service, quality, punctuality, and efficiency.

• Manage relationships and act as a liaison between the logistics service provider and Zooplus.
• Monitor and manage supplier performance, KPIs, reports, and lead corrective actions.
• Conduct weekly business reviews and GEMBA walks, including follow‑up on identified issues.
• Analyze service levels and cost.
• Drive continuous improvement of warehouse processes in collaboration with logistics service providers.
• Support and lead projects related to operations linked to continuous improvement and customer satisfaction.
• Cooperate closely with headquarters and cross‑functional teams across Europe.
• Drive Zooplus quality expectations and standards together with the external logistics‑service provider.
• Control and improve material flow processes proactively, reacting in a timely manner to resolve issues.
• Responsible for inventory levels of consumables, optimizing usage and monitoring delivery timeliness.
• Directly report to the Regional Manager Fulfillment Operations.
• Help drive the strategic development of the Fulfillment Team.
• Collaborate with the service provider and the Engineering team to investigate further capacity increase projects.
• Contribute to monthly and quarterly business reviews.
• End‑to‑end responsibility as Subject‑Matter Expert for FC network‑related processes: develop process standards, support design metrics, KPIs, tools and dashboards; train other FC managers; lead processes related to regular metrics reviews and benchmarking with all FC managers.
• Support FC launches.
• Take responsibility for more than one FC.

Qualifications

• Several working years and strong experience in 3rd‑party logistics on provider and/or customer side (e‑commerce B2C preferred) or experience leading as site leader of a warehouse.
• Profound methodological competence in process and material flow analysis, intralogistics.
• Lean Management / Six Sigma experience.
• Experience leading medium‑to‑complex role‑related projects.
• Sound understanding of e‑commerce fulfillment processes and technical requirements.
• First people management skill.

We welcome fresh graduates who bring energy, knowledge, and passion for the logistics sector.

Additional Information

With more than 1,000 passionate professionals located across 6 European offices, we believe our success comes from working together and leveraging international strengths. Expect a hybrid work setup: 60% in‑office, 40% remote, collaborating with colleagues across locations.

Our Benefits

• 20% discount in our zooplus shop.
• Internal and external training.
• Team events.
• 28 vacation days and days off on 24th and 31st December.
• Corporate rates at a local gym chain (Body & Soul).
• Company mobile phone for work and personal use.

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

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